Call Center Representative (Telecom)

SSM Health; Missouri; On-site; USD 33,000 - 42,000; Full time

Job summary

SSM Health in Missouri is hiring for a regular, full-time role on-site from 8:00 AM to 4:30 PM, Monday through Friday. The position starts on-site for a minimum of 90 days and may transition to remote work based on performance metrics.

Primary duties include handling incoming calls and triaging inquiries to provide information and resources. Applicants should have a High School diploma or equivalent, with no experience required; preferred knowledge includes medical terminology, computer

Qualifications

• High School diploma or 10 years of work experience.
• Knowledge of medical terminology and patient care is preferred.
• Ability to use computer systems and handle customer inquiries.

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and resources.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquiries, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Skills

Medical terminology

Customer service

Computer literacy

Patient care

Education

High School diploma or 10 years experience

Job description

It's more than a career, it's a calling.

MO-SSM Health 7980 Clayton RD

Worker Type

Regular

Job Highlights

This is a full-time position working Monday through Friday, from 8:00 AM to 4:30 PM. The role is fully on-site for a minimum of 90 days and may transition to remote work afterward if the candidate meets the required performance metrics.

Preferred qualifications include knowledge of medical terminology, computer technology, customer service, and patient care.

Job Summary

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements

Primary Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8566000125 STLMG Contact Center - Specialty

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

Equal Opportunity Employer

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.