Call Center Representative - Telecom

SSM Health; Janesville (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid parental leave

DailyPay benefits

Upfront tuition coverage

Job summary

SSM Health St. Mary’s Hospital - Janesville is seeking a PRN Call Center associate to answer inbound calls, triage inquiries, and document information with accuracy. The role supports daily operations from the Janesville campus, with a flexible schedule based on department needs.

Responsibilities include collecting caller data, routing requests, and performing light clerical duties while maintaining professionalism and customer care standards in a fast-paced healthcare setting.

Qualifications

• High School diploma or 10 years of work experience.
• No prior experience required.

Responsibilities

• Responds to calls and inquiries following a set standard.
• Collects caller data to aid measurement and reporting.
• Tracks inquiries and provides resolutions.
• Performs clerical or administrative duties as needed.

Skills

Telephone support

Data entry

Communication

Multi-tasking

Education

High School diploma/GED or 10 years of work experience

Job description

It’s more than a career, it’s a calling.

WI-SSM Health St. Mary’s Hospital - Janesville

Worker Type:

PRN

Job Highlights:

Department: Call Center

Location: SSM Health St. Mary’s Hospital - Janesville
3400 E. Racine St.
Janesville, WI 53546

Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm

Additional Information: In this independent role, you’ll be responsible for managing switchboard operations, handling in-bound calls, and accurately documenting and relaying codes while maintaining a high level of professionalism and attention to detail.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8651000026 Call Center

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.
• Upfront Tuition Coverage :we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.