Customer Service Representative- Twentynine Palms, CA

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Twentynine Palms (CA)

On-site

USD 30,000 - 45,000

Full time

4 days ago

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Benefits offered by this job

Medical, Dental & Vision Coverage

ESOP - Employee Ownership

401(k) with Company Match

Education Reimbursement

Paid Time Off

Wellness Benefits

Bonus Incentives

Career Growth Opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing is seeking a Customer Service Representative to support residents at a Twenty‑Nine Palms community. You will handle phones, leases, service requests, and coordinate with maintenance to meet LMH quality standards.

The role requires at least 6 months in property management or customer service, strong PC skills, and a professional demeanor. A valid driver's license and flexibility for varied hours are needed.

Qualifications

6 months+ of residential property management or customer service experience preferred.
Proficient PC skills, keyboard, internet search, email, and math; MS Office and related software preferred (Yardi, Payscan).
Effective communication and interaction with customers, vendors and staff; ability to multi-task in a fast-paced environment.
Positive, professional demeanor; valid driver's license and flexibility for weekends/off-hours as required.

Responsibilities

Assist prospective and current residents with lease information and the move-in process.
Prepare lease documents and ensure all paperwork is completed and entered into the system.
Respond to and manage resident complaints or service issues; coordinate with staff to resolve concerns.
Support residents during move-out, including notice to vacate and transfers.
Manage the lease process and provide information about the community and services.
Perform property walks/inspections and participate in outreach and departmental meetings.

Skills

customer service

communication

multitasking

flexibility

professional demeanor

driving license

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

Payscan

Job description

Job Description

- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On‑Site".

Customer Service Representative

CA‑Twentynine Palms

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Customer Service Representative

CA‑Twentynine Palms

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You

Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
401(k) Retirement Plan with Company Match
Education Reimbursement up to $5,250 per year
Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
Wellness Benefits, including free gym access and additional wellness programs
Quarterly & Monthly Bonus Incentives
Career Growth Opportunities, Unlock your potential with immersive, hands‑on training designed to elevate your skills, help you advance, and build a rewarding long‑term career with a company that truly invests in your future
Life and AD&D Insurance

A Day in the Life of a Customer Service Representative:

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi‑family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move‑in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Your Responsibilities Include, But Not Limited To

Assists prospective residents with information regarding their lease, the community, and the move‑in process.
Prepares lease documents for residents as part of the move‑in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Supports residents during the move‑out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
Follow‑up with residents who have requested work‑order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company‑related systems).
Composing and distributing of correspondence/notices (3 day, move‑out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work‑related events.
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What You Need For Success

Position requires 6 months+ of residential property management or customer service role preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co‑workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver’s license. Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off‑hours and emergencies as required.

Pay Range: $19.00 -$21.00 Hourly

Auto req ID

482806BR

Minimum Education Required

High School/GED

City*

Twenty‑Nine Palms

State*

California

Job_Category

Customer Service

Job Code