Call Center Representative - Remote - Contract

Leading Edge Connections; United States; Remote; USD 20,664 - 22,041; Full time

Benefits offered by this job

Remote Work From Home

Job summary

Leading Edge Connections, LLC is a full‑service contact center focused on people and performance. Join the LEC Team where connection, fun, and flexibility meet great customer service, working Monday–Friday, 9am–5pm, from a home office.

We require 1–3 years of call center experience, CRM familiarity, and strong typing (≈30 wpm). This is a remote, independent contractor role with paid training and a focus on empathy and solving customer needs.

Qualifications

• 1–3 years of call center experience.
• Experience with CRM systems required.
• Type at least 30 wpm with high accuracy.
• Strong written and spoken communication.
• Ability to work remotely with self-discipline.
• Attention to texting acronyms and chat lingo.
• Commitment to meeting client metrics and improving performance.

Responsibilities

• Express genuine empathy and address customer issues as if they were your own.
• Answer, evaluate and prioritize requests from customers about services or accounts.
• Identify high‑risk situations and escalate appropriately.
• Keep up with multiple CRM systems concurrently.
• Document all required information and call details accurately.
• Respond to and resolve issues within defined timeframes.
• Identify trends and escalate to management as needed.
• Multi-task across multiple systems without loss of efficiency.

Skills

CRM experience

Typing

Multitasking

Communication

Customer service

Education

High School Diploma

Job description

Pay

$15-$16 per hour

Coverage

Monday- Friday, 9am - 5pm

Job Overview

Join the LEC Team where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full‑service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.

Day‑to‑Day Project Tasks

• Support customers via CRM tools.
• Accurately document interactions and follow up on open issues.
• Identify trends or recurring issues and share insights with the team.
• Deliver quick, thoughtful, and empathetic resolutions.

What We’re Looking For

• Previous CRM experience required.
• Strong typing, multitasking, and communication skills.
• Confident, positive, team‑oriented attitude and a love for helping people.

Qualifications

1. 1‑3 years call center experience required.
2. Technical experience strongly preferred, experience in current CRMs.
3. Ability to type 30 wpm with 90% accuracy or above consistently.
4. Strong messaging communication skills, active listening abilities.
5. Ability to work independently and utilize resources to resolve customer issues.
6. Great understanding of text and chat acronyms.
7. Have excellent grammar, but also know when to use the lingo.
8. Committed to meeting client metrics & goals and ability to implement actions for improvement.

Hardware/Software Requirements

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10‑core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm.
• Memory: 8GB RAM minimum; Windows 10 (64‑bit) or higher.
• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
• Internet: Reliable high‑speed internet with a wired Ethernet connection (hardwired to router).
• Audio: USB noise‑canceling headset.
• Security: Up‑to‑date antivirus software with a recent scan completed; firewall must be enabled.
• Must have a wired USB headset with a microphone (Please use this in your interview).
• Must have a High School Diploma or equivalent.

Responsibilities

• Express genuine empathy and concern for your customers' issues and address as if they were your own.
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information.
• Ability to identify high‑risk customer situations and elevate appropriately without hesitation.
• Able to keep up with multiple CRM systems at a time.
• Accurately document all required information and call details in the system.
• Respond to and resolve open issues in an appropriate timeframe.
• Ability to identify trends related to systems, platforms and/or customers and elevate appropriately to management.
• Ability to multi‑task using multiple systems.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and fulfillment of hours selected.
• Remain positive and professional in all customer interactions.
• Flexibility to cross‑train as requested.

Job Type

-1099 Independent Contractor

Paid Training

Paid Training

Experience Level

1‑3 years

Benefits

Remote Work From Home