Call Center Representative - Remote

SARL ARTILEC; Signal Hill (CA); Remote; Full time

Job summary

A leading company is seeking a Call Center Representative to assist customers with financial inquiries. The role involves handling calls, educating clients on account terms, and providing empathetic solutions. Candidates should have strong communication skills and a high school diploma. This position offers a competitive benefits package, including medical insurance, retirement plans, and opportunities for career growth.

Benefits

Medical, Dental, Vision

$0 Deductible Platinum Plus Medical Insurance Plan

Flexible Spending Account

403(b) retirement plan

Long Term and Short Term Disability

Legal Plan

Life Insurance/Supplemental Life Insurance

Career growth and promotional opportunities

Qualifications

• Ability to pass a criminal background check and drug screen.
• Prior experience in a call center or similar role.

Responsibilities

• Initiate or handle calls with customers by phone.
• Help customers improve their financial position with empathy.
• Negotiate repayment solutions that suit consumers and the business.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Strong typing skills

Education

High school diploma or GED

Tools

Windows operating system

Job description

2 days ago Be among the first 25 applicants

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Job Location: Fully Remote (US)

Est. Hourly Pay: $30.50 - $43.90

Job Type: Full-time/Part-time/Contract

We are excited to welcome you to our office, and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us, and we are following the recommended social distancing guidelines.

Job Responsibilities

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

Requirements

• Ability to successfully pass criminal background check, along with a drug screen
• Authorized to work in the United States

Qualifications

• High school diploma or GED
• Proficiency in Windows operating system
• Strong typing skills
• Customer service experience
• Knowledge of financial concepts
• Ability to work independently and in a team environment
• Excellent communication and problem-solving skills
• Familiarity with accounts receivable and accounts payable processes
• Prior experience in a call center or similar role
• Understanding of medical terminology and billing procedures

Benefits

We offer an attractive and competitive benefits package for full-time employees, including but not limited to:

• Medical, Dental, Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Potential eligibility for Federal/Public Student Loan Forgiveness
• Career growth and promotional opportunities
• Employee perks and discounts to Broadway shows and more

Additional time off includes 5 personal days, 10-20 vacation days, 12 sick days, and 12 company-paid holidays annually, among other benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Construction

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