Call Center Representative -Pharmacy Technician (Onsite)

Walgreens; Orlando (FL); On-site; USD 47,279,000 - 63,039,000; Full time

Job summary

Walgreens is seeking a Pharmacy Technician to support data entry and patient registration, while resolving third-party rejects and handling high-volume inquiries. The role requires HIPAA-compliant data handling and use of pharmacy systems for patient and drug information.

The position involves assisting pharmacists, communicating effectively with patients and providers, and maintaining a valid technician license within the first 90 days of employment.

Qualifications

• High School Diploma or GED.
• Basic PC skills to operate standard software and systems.
• Basic search engine skills for online forms and information lookup.
• Typing speed of at least 25 WPM with good accuracy.
• Effective written and verbal communication.
• Must be 18 years of age or older.

Responsibilities

• Process new patient registrations by entering data into the system and handling prescription requests within HIPAA guidelines.
• Manage patient correspondence via phone, chat, and email, including outbound calls to prescribers and patients.
• Resolve third-party rejects by gathering information, correcting data, and resubmitting as per plan requirements.
• Assist pharmacists at the facility and other locations, and escalate issues to senior staff when needed.
• Obtain and maintain an active pharmacy technician license or certification within 90 days.

Skills

Pharmacy technician experience

Bilingual: Spanish and English

Communication skills

Typing 25 WPM

Education

High School Diploma or GED

Pharmacy technician license/registration

Job description

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High School Diploma or GED.

• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).

• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

• Communicate effectively in writing and verbally.

• 18 years of age or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.

• At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).

• Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.

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Salary Range: $16.5 - $22 / Hourly