Pharmacy Technician - Patient Support & Data Entry

Walgreens; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a detail-oriented Pharmacy Technician to perform accurate data entry, patient registration, and pharmacy system navigation in a regulated healthcare environment.

You will resolve third-party insurance rejections, process prescription-related information, and assist customers in high-volume settings while maintaining HIPAA compliance and quality service. No license is required to start; Walgreens supports candidates to obtain certification/licensure within 90 days.

Qualifications

• High school diploma or GED required.
• Able to navigate pharmacy systems and enter data accurately.
• Strong communication and customer service skills required.

Responsibilities

• Process new patient registrations and prescription data entry following Walgreens guidelines.
• Handle patient inquiries via calls, chats, and emails; assist prescribers and patients as needed.
• Resolve third-party rejects by gathering information, obtaining overrides, and resubmitting for processing.
• Assist pharmacists at the facility and other locations; escalate issues to senior staff when appropriate.

Skills

Data entry

Patient registration

Pharmacy systems

Insurance resolutions

Customer service

Education

High School Diploma or GED

Tools

Healthcare software

Job description

Detail-oriented Pharmacy Technician with experience performing accurate data entry, patient registration, and pharmacy system navigation in a regulated healthcare environment. Skilled in resolving third-party insurance rejections, processing prescription-related information, and assisting customers in high-volume settings. Recognized for strong attention to detail, regulatory compliance, and exceptional customer service while supporting efficient pharmacy operations and positive patient outcomes.

No pharmacy technician license is required to start, and the role provides support and opportunities to help candidates obtain their pharmacy technician certification/licensure.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

#VHDEI

Basic Qualifications

• High School Diploma or GED.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years of age or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $16.5 - $22 / Hourly