Onsite Call Center Representative, Pharmacy Technician

Walgreens; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a Pharmacy Technician to join a fast-paced call center environment in Chandler, AZ. You will provide exceptional customer service while handling a high volume of calls and processing prescriptions under supervisor guidance.

Responsibilities include data entry, addressing third-party rejects, and assisting pharmacists across locations. Candidates must obtain active technician licensure within 90 days and maintain certification throughout employment.

Qualifications

• Strong math skills for accurate dosage calculations.
• Experience using multiple computer systems.
• Customer service experience in healthcare or retail environments.

Responsibilities

• Process new patient registrations by entering data into the system per Walgreens procedures.
• Handle patient communications via calls, chats, and emails.
• Resolve third-party rejects by gathering information and obtaining overrides.
• Assist pharmacists at the facility and other locations; report issues to senior staff.
• Obtain and maintain active pharmacy technician license/certification within 90 days.

Skills

Pharmacy math

Multiple computer systems

Customer service

Pharmacy technician experience

HIPAA compliance

Education

High School Diploma

Pharmacy technician certification

Tools

Pharmacy data entry systems

Job description

As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

Basic Qualifications

• High School Diploma or GED.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years of age or older.

Preferred Qualifications

• Proficient in pharmacy math for accurate dosage calculations
• Skilled at using multiple computer systems accurately and efficiently
• Experience in fast-paced, customer-facing environments
• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English preferred but not required
• High School Diploma/GED

Why Candidates Are Jumping on this Opportunity

• No license required to start
• Get paid while you train
• Earn your Pharmacy Technician license in just 30 days — We cover the cost!
• Clear path to a long-term career in healthcare

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.