Call Center Representative- Pharmacy Technician (Onsite)

Walgreens; Chandler (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Walgreens is seeking a pharmacy technician to perform data entry and patient registration while resolving third party rejects and handling high-volume customer inquiries. The role operates under supervision and follows established procedures using pharmacy systems to access patient and drug information.

Ideal candidates have pharmacy technician certification or registration and strong customer service skills, with bilingual English/Spanish abilities preferred.

Qualifications

• Must be 18 years of age or older.
• Experience in customer service within retail or call center environments is a plus.
• State board pharmacy certification/registration or national certification preferred.

Responsibilities

• Data entry and patient registration.
• Resolve third party rejects and related issues.
• Respond to high volume customer inquiries.
• Access patient and drug information using pharmacy systems.

Skills

Customer service

Typing 35 WPM

Bilingual English/Spanish

Pharmacy system navigation

Education

Pharmacy Technician Certification/Registration

Tools

Pharmacy software systems

Job description

Job Summary:

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities:

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

#VHDEI

Basic Qualifications

• 18 years of age or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range:

$17.5 - $23.35 / Hourly