Call Center Representative - Pecos Branch

The People's Federal Credit Union; Amarillo (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The people is seeking a part-time Member Services Associate in Amarillo, TX. The role supports members via telephone, email, and chat, explains services, resolves issues, and directs inquiries to the right department.

The position requires 28 hours per week, Monday to Friday 10:00-2:00 with rotating Saturday mornings; occasional travel to Canyon Branch for Saturday shifts is required. Candidates should have strong communication and problem-solving skills and be comfortable handling account

Qualifications

• Experience assisting members via telephone, email, and chat.
• Ability to travel to Canyon Branch for Saturday rotation.

Responsibilities

• Assist members with telephone and email chat requests; answer questions and conduct account transactions.
• Sort and route mail to appropriate departments and prepare outgoing mail.
• Identify cross-sell opportunities and promote services to members.
• Maintain member account information in the computer system.

Skills

Customer service

Communication skills

Telephone support

Email and chat support

Problem solving

Job description

This is a Part Time job (28 hours per week), 10:00-2:00 M-F and rotating Saturday mornings. You must be able to travel to our Canyon Branch for the Saturday morning rotation shift.

Role:

To assist members and potential members with their telephone, email, and chat requests; explains services, responds to problems, and directs inquiries to the appropriate department when needed.

Essential Functions & Responsibilities:

• Assists members and potential members with their telephone and email chat requests; answers questions about products and services and; conducts member account transactions. Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate department, along with their recommendations.
  
• Sort incoming mail, ensuring all mail items are delivered to the appropriate department or person. Place outgoing mail items in envelopes as needed, apply postage to outgoing mail, and ensure it is ready for pick up time each day.
  
• Identifies cross-sell opportunities and cross-sells services to members.
  
• Maintains member account information on computer system.