Call Center Representative / Outbound Appointment Setter

Bath & Cabinet Experts; United States; A distancia; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time W2 employment with bonuses

Comprehensive benefits package

Paid time off including holidays and生日

Descripción de la vacante

Bath & Cabinet Experts is seeking a remote Call Center Representative with home improvement and call center experience. The role focuses on engaging prospective clients, setting sales appointments, and delivering exceptional service. Weekend availability and EST hours are required for this full-time position.

Ideal candidates will be energetic, capable of driving conversations, and proficient in CRM tools. Join a fast-paced team offering flexible scheduling and opportunities to grow within a

Formación

• High school diploma or equivalent required.
• 1+ year of call center experience required.
• Background in home improvement inside sales strongly desired.

Responsabilidades

• Engage with prospective clients to set appointments for the sales team.
• Explain the value of products and services to educate clients.
• Handle a high volume of inbound/outbound calls and convert to appointments.
• Follow the sales process to confirm client information.
• Log all activity accurately in the CRM.
• Provide excellent customer service for a positive caller experience.

Conocimientos

Multi-product sales

Home improvement sales

Call center experience

Phone communication

Energetic attitude

Goal-oriented

Educación

High School diploma or equivalent

Herramientas

Lead Perfection CRM

Descripción del empleo

Role Overview

MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service.

This is a full-time, remote position that offers flexible scheduling with weekend availability required.

*Candidates must be available to work during Eastern Standard Time hours

Job Duties & Responsibilities

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
• Follow the designated sales process for appointment setting including confirming full and accurate client information
• Ensure all activity and information is accurately logged in CRM
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Skills & Qualifications

• Prior experience in a multi-product sales environment preferred
• Background in home improvement inside sales strongly desired
• High School diploma or equivalent required
• 1+ year of call center experience required
• Experience with Lead Perfection CRM a plus
• Must be able to work independently in a fast-paced environment
• Excellent phone and communication skills
• Be energetic and have a positive attitude
• Must be task oriented and driven to meet and exceed goals

Benefits

• Full-time W2 employment with competitive pay and several bonus opportunities
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
• Paid Time Off including paid holidays and your birthday off!
• Flexible remote schedule with weekend availability
• Ongoing training to grow your skills
• Work in a supportive, award-winning company that values people and performance

Why Work at Bath & Cabinet Experts?

Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. Since then, we've expanded into six markets across the Midwest and continue to grow each year.

In addition to bath remodeling, we've launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for.

When you join Bath & Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest.

Our Achievements

• #3 Top Workplace in Cincinnati
• #5 Top Workplace in Indianapolis
• #6 Top Workplace in Cleveland
• 7-Time Top Workplace Award Winner
• Nearly 5,000 customer reviews with a 4.9-star rating
• More than $200,000 donated to local children's hospitals and charitable organizations

Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities.

If you're looking for more than just a job—and want to build a career with an award-winning company that invests in its people,we'd love to meet you.

Keywords: Call Center Representative, Appointment Setter, Appointment Scheduling, Inbound Calls, Outbound Calling, High-Volume Call Environment, Customer Service, Customer Engagement, Lead Generation, Lead Qualification, Telemarketing, Inside Sales, Phone Sales, Prospecting, Top Workplace, Career Growth, Award-Winning Workplace