Call Center Representative I - 32630

WinStar World Casino and Resort; Ada, Northern (OK, KY); Hybrid; USD 32,000 - 38,000; Full time

Job summary

WinStar World Casino and Resort is seeking a Full Time Call Center Representative for our Ada, OK location. The role operates 3:00 PM–12:00 AM, Monday through Friday, within our Call Center Unit 10, offering first-class customer service to guests and internal departments.

The ideal candidate will have at least 1 year of related experience, be proficient with Microsoft Office, and type at least 30 words per minute.

Qualifications

• Must be familiar with Microsoft Office Suite.
• Accurately type 30 words per minute.
• 1 year of directly related experience.

Responsibilities

• Provides first-class customer service to internal and external customers.
• Answers calls, screens calls, and transfers per guidelines.
• Books reservations for hotel, spa, or other amenities.
• Maintains a clean, safe work area and adheres to dress code.
• Completes training requirements and participates in ongoing development.
• Supports marketing of events and promotions.

Education

High School, GED or Equivalent

Tools

Microsoft Office Suite

Job description

Posted yesterday | Apply before October 12, 2026

Description

We are currently looking for aFull Time Call Center Representative Ito join our WinStar Call Center Unit 10 team located at the Ada Call Center working3:00PM-12:00AM - Mo Tu We Th Fr.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
• Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
• Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
• Books guest reservations/tickets for all applicable amenities such as hotel, golf, spa, RV, concert or any other amenity using applicable systems
• Actively assists in marketing of casino, hotel, citizen, employee and/or other events, promotions and activities to both internal and external customers as assigned
• Covers the reception area at all times
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to handle difficult customers and situations
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge of all casino promotions through communication with leadership and using internal resources such as newsletters, TV and promotions cards
• Ability to multitask
• Organizes work and assigned area logically and orderly
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills

Essential:

• Must be familiar with the Microsoft Office Suite of products
• Accurately type 30 words per minute

Experience

Nonessential:

• 1 year directly related experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Pass gaming background check
• Pass general background check

Working Conditions

Essential:

• Sitting up to 75% of shift
• Standing up to 25% of shift
• Walking up to 50% of shift

Nonessential:

• Hand-held radios

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
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• Honesty and Integrity
• Teamwork