Call Center Representative I

OOIDA; Grain Valley (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Medical & Dental Insurance

Vacation and personal time after 60 d

401K - employer matches half up to 10%

Casual dress attire

Tuition assistance

On-site fitness and daycare center

Job summary

OOIDA in Grain Valley, MO is seeking an Accounting Call Center Representative to provide exceptional customer service on accounting and financial matters. You will handle inbound calls, assist members with inquiries, and ensure accurate financial transactions.

This role requires attention to detail and strong communication. Knowledge of billing processes and payment applications will help you explain options to customers; you may back up other billing duties as needed.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office Suite preferred.
• Knowledge of billing processes and payment applications beneficial.

Responsibilities

• Takes a high volume of inbound and outbound calls.
• Collects payments using various methods while keeping information confidential.
• Understands the billing process and communicates it to customers.
• Back-ups other billing jobs and related duties as cross-training completes.

Skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

AS400

Content Manager

Job description

Job Location: OOSI - Grain Valley, MO 64029 Position Type: Full Time Job Category: Accounting As an Accounting Call Center Representative at OOIDA, you will play a crucial role in providing exceptional customer service and support related to accounting and financial matters. You will be responsible for handling inbound calls, assisting members with accounting inquiries, resolving billing issues, and ensuring accurate financial transactions. This role requires strong attention to detail and excellent communication skills

Benefits

• Employee Medical & Dental Insurance available the first of the month after 60 days of employment and a low deductible
• Vacation and personal time after 60 days
• 401K - employer matches half up to 10%
• Casual dress attire
• Tuition assistance
• On-site fitness and daycare center

Responsibilities

• Takes a high volume of incoming and outgoing phone calls
• Collects payments using various methods while maintaining customer confidence and protects operations by keeping information confidential
• Understands the billing process and how that relates to the payment application, and is able to effectively communicate that information to internal and external customers
• Works to back-up other billing jobs and secondary duties where cross training is complete

QualificationsRequired

• High school diploma or GED
• Microsoft Office Suite experience

Helpful

• Knowledge of AS400 and Content Manager
• Knowledge of the trucking industry
• Bilingual (English, Spanish)