Call Center Representative (Healthcare) - Remote OK

Gainwell Technologies; United States; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development"

Job summary

Gainwell is seeking a Call Center Representative (Healthcare) to support Oklahoma's Medicaid program in a fully remote role across the United States. You will handle customer calls, research information, document interactions, and deliver accurate, professional service in a fast-paced contact center environment.

The role requires handling back-to-back calls with a focus on quality, productivity, and schedule adherence while protecting patient information under HIPAA and confidentiality

Qualifications

• At least one year of experience in a high-volume call center or contact center.
• Strong verbal communication, active listening, customer service and problem-solving skills.
• Ability to navigate multiple computer systems, research information, and accurately document interactions.

Responsibilities

• Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services.
• Research customer inquiries using available systems, resources, and job aids to provide timely resolutions.
• Document customer interactions accurately and escalate complex or unresolved issues when needed.
• Meet established quality, productivity, attendance, and schedule adherence expectations.
• Protect customer information by following HIPAA, privacy, security, and confidentiality requirements while delivering a positive customer experience.

Skills

Verbal communication

Active listening

Customer service

Problem-solving

Multisystem navigation

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative (Healthcare) at Gainwell, you will support Oklahoma's Medicaid program by helping customers with questions related to healthcare services and benefits.

In this fully remote role, you will handle customer calls, research information, document interactions, and provide accurate and professional service in a fast-paced contact center environment.

Your role in our mission

• Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services.
• Research customer inquiries using available systems, resources, and job aids to provide timely resolutions.
• Document customer interactions accurately and escalate complex or unresolved issues when needed.
• Meet established quality, productivity, attendance, and schedule adherence expectations.
• Protect customer information by following HIPAA, privacy, security, and confidentiality requirements while delivering a positive customer experience.

What we're looking for

• At least one year of experience working in a high-volume call center or contact center environment.
• Strong verbal communication, active listening, customer service, and problem-solving skills.
• Ability to assist customers while navigating multiple computer systems, researching information, and accurately documenting interactions.
• Ability to work effectively in a fast-paced, metrics-driven environment handling back-to-back customer calls.
• Healthcare, Medicaid, health insurance, or related experience is a plus but not required.

What you should expect in this role

• 100% remote position within the United States; Oklahoma residency is preferred but not required.
• Must meet remote-work technology requirements, including a wired Ethernet connection and minimum internet speed of 150 Mbps.
• Candidates must complete a pre-employment assessment as part of the interview process.
• Video cameras must be used during interviews and the initial week of orientation.
• Work schedule will be based on business and operational needs.

#LI-REMOTE

#LI-JA1

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.