Call Center Representative (Healthcare) - Remote OK

RemoteFetch; Texas; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation

401(k) match

Health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies seeks a Call Center Representative (Healthcare) to support Oklahoma's Medicaid program, answering questions about healthcare services and benefits. This fully remote role handles calls, researches information, documents interactions, and provides accurate service in a fast-paced contact center.

Ideal candidates have at least one year in a high-volume environment, strong communication, and the ability to navigate multiple systems while maintaining patient privacy and data

Qualifications

• At least one year of experience in a high-volume call center or contact center.
• Strong verbal communication, active listening, customer service, and problem-solving skills.
• Ability to navigate multiple computer systems, research information, and accurately document interactions.
• Healthcare, Medicaid, health insurance experience is a plus but not required.

Responsibilities

• Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services.
• Research customer inquiries using available systems to provide timely resolutions.
• Document customer interactions accurately and escalate complex issues when needed.
• Meet established quality, productivity, attendance, and schedule adherence expectations.
• Protect customer information by following HIPAA, privacy, security, and confidentiality requirements.

Skills

Call center experience

Verbal communication

Active listening

Problem solving

Documentation

Tools

CRM software

Research tools

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative (Healthcare) at Gainwell, you will support Oklahoma's Medicaid program by helping customers with questions related to healthcare services and benefits.

In this fully remote role, you will handle customer calls, research information, document interactions, and provide accurate and professional service in a fast-paced contact center environment.

Your role in our mission

• Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services.
• Research customer inquiries using available systems, resources, and job aids to provide timely resolutions.
• Document customer interactions accurately and escalate complex or unresolved issues when needed.
• Meet established quality, productivity, attendance, and schedule adherence expectations.
• Protect customer information by following HIPAA, privacy, security, and confidentiality requirements while delivering a positive customer experience.

What we're looking for

• At least one year of experience working in a high-volume call center or contact center environment.
• Strong verbal communication, active listening, customer service, and problem-solving skills.
• Ability to assist customers while navigating multiple computer systems, researching information, and accurately documenting interactions.
• Ability to work effectively in a fast-paced, metrics-driven environment handling back-to-back customer calls.
• Healthcare, Medicaid, health insurance, or related experience is a plus but not required.

What you should expect in this role

• 100% remote position within the United States; Oklahoma residency is preferred but not required.
• Must meet remote-work technology requirements, including a wired Ethernet connection and minimum internet speed of 150 Mbps.
• Candidates must complete a pre-employment assessment as part of the interview process.
• Video cameras must be used during interviews and the initial week of orientation.
• Work schedule will be based on business and operational needs.

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."