Customer Service Representatives- Remote TEXAS ONLY

Sutherland; Dallas (TX); Remote; Full time

Job summary

Join Sutherland as a Customer Service Representative, where you will engage with customers, analyze accounts, and provide support with a competitive hourly rate. This remote position is open to Texas residents only and offers comprehensive benefits including medical, dental, and paid time off.

Benefits

Medical, dental, and vision benefits

Paid training & generous PTO

Advancement opportunities

Employee Discounts

EAP & Health and Wellness programs

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Experience in customer service.

Responsibilities

• Handle maintenance, collection, and liquidation activities.
• Communicate statuses to customers.

Skills

Verbal Communication

Written Communication

Attention to Detail

Problem Solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representatives- Remote TEXAS ONLY

Customer Service Representatives- Remote TEXAS ONLY

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Company Description

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)

Company Description

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Competitive rate of $14/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
  
  

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
  
  

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
  
  

Additional Information

This role is work from home, open to Texas residents only.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

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