Call Center Representative - Call Center - Flex 0.5 (40 hrs biweekly)

Memorial Health System; Marietta (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Equal opportunity employer

Job summary

Memorial Health System is seeking a Call Center Representative in Ohio to provide high-quality patient communication and information services. You will handle phones and mail, register patients, and coordinate with departments to resolve inquiries while maintaining confidentiality, accuracy, and efficiency.

The role emphasizes excellent customer service, the ability to multi-task, and a flexible approach to shifts. Benefits and equal opportunity employment are highlighted.

Qualifications

• High school diploma or GED required.
• Experience in professional healthcare settings preferred.
• Must be customer service oriented with strong phone and interpersonal skills.

Responsibilities

• Provide excellent customer service via mail and phone communications.
• Register patients and assist with class registrations and referrals.
• Maintain information files and process paperwork with confidentiality.

Skills

Customer service

Phone skills

Confidentiality

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Phone system

Job description

In an environment of continuous quality improvement, the Call Center Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.Job Functions:Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires.Identify and develop processes to improve and streamline operations.Maintain thorough working knowledge of phone and computer applications.Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.Maintain confidentiality of those we serve.Answer phones.Register patients.Perform class registration.Support physician referral.Collect data for other departments in regards to throughput and readmission data.Assumes all other duties and responsibilities as necessary.Minimum Education/Experience Required:High School Diploma or GED.Minimum of one-year professional healthcare experience or equivalent experience preferred.Special Knowledge, Skills, Training:Ability to read, write and do math as generally demonstrated by a high school diploma or GED.Must be customer service oriented, motivated and compassionate.Must have outstanding phone skills, exceptional customer service, and professionalism.Possess a positive attitude with the ability to interact well with guests, patients and peers.Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi-task.Must be able to work flexible shifts.Some walking required.Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.Memorial Health System is an equal opportunity provider and employer.If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax [phone] or email at [e-mail].* Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.