Registration/Receptionist - Dept of Ophthalmology - Flex 0.6 (48 hrs biweekly)

Memorial Health System; Marietta (OH); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Memorial Health System is seeking a Registration Receptionist to provide front-desk support in a medical office. You will answer phones, schedule appointments, register patients, and collect copays, while ensuring accurate EHR entries and confidentiality in all interactions.

Responsibilities include verifying insurance, reconciling daily cash reports, and directing inquiries to the appropriate staff. The role requires organizational skills, attention to detail, and professional communication.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant experience required; 2 years in a medical practice preferred.
• Proficient in Microsoft Office and basic computer skills.
• Excellent verbal and written communication skills.

Responsabilités

• Answer phone and direct calls to appropriate staff.
• Schedule appointments and maintain patient records.
• Verify insurance eligibility and collect copays.
• Maintain filing systems and support office operations.
• Prepare daily cash reports and reconcile payments.
• Maintain confidentiality and uphold standards.

Connaissances

Communication

Phone etiquette

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

In an environment of continuous quality improvement, the Registration Receptionist is responsible for maintaining a positive office image, communicating patient and office needs by answering the phone, scheduling appointments, daily patient charges such as copays and payments made, and maintaining files and supportive services to the overall efficient functioning of the medical practice. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.Job Functions:Receives and directs phone calls to appropriate person and serves as the receptionist for the department by responding in a helpful way to all inquiries, answering telephone by following Hospital telephone etiquette guidelines, taking phone messages are documented accurate and complete, and screening call to determine the urgency and nature of the call and either refers calls to the appropriate staff/manager or takes a message and maintaining office records and logs as directed by supervisor.Demonstrates appropriate use of AIDET when registering patients.Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR), makes changes as necessary, and completes an accurate registration.Verifies insurance eligibility and benefits on each patient.Collects out-of-pocket liabilities from patients upfront and applies and reconciles daily point-of-service cash reports.Refers patient accounts to financial counselors when further explanation/education is needed regarding out-of-pocket liabilities, payment plans, etc.Operates a variety of office equipment effectively.Assumes all other duties and responsibilities as necessary.Minimum Education/Experience Required:High School Diploma, GED, or equivalent required.Minimum of 1 year relevant experience required.In lieu of experience, Associates Degree may be considered based on relevancy of experience.Minimum of 2 years of experience in a medical practice environment preferred.Special Knowledge, Skills, Training:Ability to perform clerical tasks, including ability to follow directions.Demonstrated proficiency in Microsoft Office Applications and computer skills.Excellent verbal, and written communication skills.Ability to get along well with a variety of personalities and individuals.Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended.Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits.Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer.Memorial Health System is an equal opportunity provider and employer.If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027, or at any USDA office, or call [phone] to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax [phone] or email at [e-mail].* Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.