Call Center Representative (70942)

Fixbones; Lebanon (Lebanon County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Call Center Representative to join their dedicated team. This role offers the opportunity to provide exceptional service in a fast-paced environment, ensuring patient satisfaction through effective communication and scheduling. The ideal candidate will thrive in a collaborative atmosphere, demonstrating a commitment to quality care and inclusivity. If you are a friendly, team-oriented individual looking to make a positive impact in the healthcare sector, this position is perfect for you.

Qualifications

• 1+ year of experience working with the public.
• Proficiency with windows-based computer programs.

Responsibilities

• Answer phone calls and respond to inquiries.
• Schedule appointments based on caller needs.
• Obtain and verify insurance and demographic information.

Skills

Customer Service Skills

Communication Skills

Teamwork

Flexibility

Education

High School Diploma

Tools

Windows-based computer programs

Job description

Job Details

Job Location: OAL Willow Street - Willow Street, PA

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

CALL CENTER REPRESENTATIVE

Position Type: Full-time/No weekends/No Holidays

Location: Lebanon, PA or Willow Street, PA

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, and Lebanon, PA. OAL is a progressive practice that prides itself on quality service and patient care.

JOB DESCRIPTION

Summary/Objective: We are currently seeking a Call Center Representative who is a friendly, team-orientated, and self-motivated individual who is able to function in a fast-paced office environment while providing exceptional service to our patients.

Duties and Responsibilities:

• Answer phone calls and respond to caller inquiries regarding appointments or general information
• Schedule appointments in accordance with the timing needs of callers and Provider availability
• Route calls to relevant department or personnel
• Making follow up phone calls to patients and facilities
• Obtain, enter and verify insurance and patient demographic information
• Performs other related duties as assigned

Qualifications

Required Qualifications

• High School Diploma or equivalent.
• Proficiency with windows-based computer programs.
• Minimum of one (1) year of experience working with the public.

Preferred Qualifications

• Previous experience in a call center is preferred.
• Previous medical office experience is preferred.
• Demonstrates a strong commitment to the mission and values of the organization.
• Excellent customer skills and a team-oriented approach to work.
• Positive attitude.
• Effective communication skills.
• Ability to be flexible to patient needs.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

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