Pharmacy Call Center Representative - FT (Remote)

Kinney Drugs; Village of East Syracuse (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Pharmacy Call Center Representative to manage patient inquiries and support pharmacy operations. This entry-level position involves handling calls, ensuring compliance with standards, and providing exceptional customer service. Ideal for candidates with a background in healthcare or customer service.

Qualifications

• Preferred 0-2 years as a Pharmacy Technician or Customer Service Representative.

Responsibilities

• Handle patient care center calls, including incoming and outbound.
• Ensure compliance with all regulatory and operational policies.

Skills

Customer Service

Patient Care

Education

High School Diploma

Job description

Pharmacy Call Center Representative - FT (Remote)

Join to apply for the Pharmacy Call Center Representative - FT (Remote) role at Kinney Drugs.

This position offers an hourly range of $15.00 to $17.00, based on skills and experience. Discuss your compensation with your recruiter.

Overview

Scope of Responsibilities: Demonstrate knowledge of Kinney Drugs retail pharmacy resources to effectively handle patient inquiries, update records, and service requests accurately and efficiently.

Job Summary: Entry-level role working under supervision, following standard procedures, assisting staff, and handling incoming and outbound calls independently. Provide support to peers and leadership as needed.

Responsibilities

• Handle patient care center calls, including incoming, outbound, and directing calls appropriately.
• Master and work efficiently within the pharmacy systems used by the Patient Care Center.
• Resolve patient service questions to ensure satisfaction.
• Support training and development efforts within our pharmacies.
• Understand pharmacy technology and workflows, including dispensing, data entry, and adjudication.
• Ensure compliance with all regulatory and operational policies, including HIPAA standards.
• Learn and execute specific pharmacy management system functions.
• Follow instructions, complete tasks promptly, and uphold quality standards.
• Act with integrity and maintain confidentiality of patient information.
• Participate in pharmacy service projects and complete mandatory training.
• Perform other duties as assigned.

Qualifications

Experience: Preferred 0-2 years as a Pharmacy Technician or Customer Service Representative in healthcare.

Educational Requirements: Minimum High School Diploma or GED.

Special Conditions of Employment

• Drug test
• Monitoring for exclusions, sanctions, and disciplinary actions

Compensation

$15.00 - $17.00 per hour, with final offer based on skills, experience, and education. Complies with all relevant wage laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Retail