Call Center Representative

Stony Brook Administrative Services; West Islip (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

Health, dental, and vision coverage

401(k) plan

Life insurance

Job summary

South Bay OBGYN is seeking a full-time Medical Receptionist in West Islip, NY. The role involves managing a high-volume call center, scheduling patient appointments and tests, and verifying demographics and insurance information.

You will record messages accurately and coordinate with providers while maintaining schedules and delivering empathetic patient care. Evening shifts are required and prior medical office experience is preferred.

Qualifications

• High School Diploma Required.
• Minimum 2 years medical office clerical experience.
• Excellent interpersonal and phone etiquette with patients.
• Ability to type 40 words per minute.
• Evening shifts required.

Responsibilities

• Answer a high volume of calls promptly.
• Screen calls for urgency and respond with care and efficiency.
• Schedule patient appointments and diagnostic testing for all providers.
• Collect and verify patient demographics and insurance information when appropriate.
• Accurately record patient messages and route to the provider or staff.
• Maintain provider schedules per practice guidelines.

Skills

Interpersonal skills

Phone etiquette

Team player

Multi-tasking

Education

High School Diploma

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary

Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.

Essential Job Functions

• Answer large volume of calls promptly.
• Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
• Schedule patient appointments and diagnostic testing for all providers.
• Collect and verify patient demographic information as well as verify insurance when appropriate.
• Accurately records patient messages and routes them to the provider or appropriate team member.
• Reviews and maintains provider’s schedules according to practice guidelines to ensure patients are scheduled appropriately.

Category Medical Receptionist

Exempt/Non-Exempt Non-Exempt

Location South Bay OBGYN - OB/GYN

Full-Time/Part-Time Full-Time

Position Requirements

Qualifications

• High School Diploma.
• Superior level of medical office experience and organizational skills.
• Team player and the ability to multi-task.
• Possess exceptional interpersonal skills and phone etiquette that demonstrates compassion and empathy with the practice’s patients
• 2 years medical office clerical is required.
• Ability to accurately type 40 words per minute
• Evening shifts required.

Tags Generous PTO, health, dental, and vision coverage as well as 401 (k) and free life insurance. This role is located in West Islip,Mon-Thursday 10:30 - 7, Friday 8am - 3 pm

Salary Range $17-$25 per hour

Position Call Center Representative

Open Date 9/1/2026

This position is currently accepting applications.