Call Center Representative

Virginia Community Colleges

Virginia (MN)

On-site

USD 45,000 - 55,000

Full time

5 hours ago

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Job summary

Northern Virginia Community College seeks a Call Center Representative to serve as the first point of contact for students and the public, delivering information on admissions, enrollment, tuition, and program details through phone, email, and chat.

This role requires flexibility for day, evening, and weekend shifts, a strong customer service mindset, and ability to work in a high-volume environment on-site at NOVA's Fairfax County campus.

Qualifications

Strong customer service orientation with composure in difficult situations.
Able to multi-task and navigate multiple applications concurrently.
Fluent in English; Spanish language ability is highly desirable.
Learn college programs, policies, and online tools quickly.
Ability to work flexible hours including evenings and weekends.

Responsibilities

Provide informational advising to the public, students, and staff via telephone, email, and online chat.
Assist with admissions, enrollment, tuition, financial aid, and program information as needed.

Skills

Customer service

Bilingual English/Spanish

Multi-tasking

Effective communication

Independent work

Problem solving

Flexible schedule

Tools

Microsoft Office

Job description

Posting Summary

Working Title

Working Title Call Center Representative

Role Title

Role Code

Role Code 29143-FP

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 28000140

Agency

Agency Northern VA Community College

Division

Division NV280-Office of Student Services

Work Location

Work Location Fairfax County - 059

Hiring Range

Hiring Range $50,000/yr

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

40+ hour work week, Monday through Friday, includes day, evening and some weekends particularly during peak registration and as needed.

Sensitive Position

Sensitive Position No

Job Description

General Description:This position will serve as point of contact for both internal & external customers within the college by performing Information Center operations for Northern Virginia Community College ( NVCC ). The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Information Center.*This position is not eligible for telework.Duties and Tasks:

Responsible for providing informational advising to the public, students, parents, faculty & staff on a variety of programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, email, and online chat.
The types of information provided includes:
- How to complete the admission application, registration & graduation process
- Paying for tuition
- General financial aid info and process
- Student account info
- Updates on College and campus activities
- Academic programs requirements
- Location of college departments and personnel
- Accessing online map applications for driving directions to College and facilities.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

KSAs:

Strong customer service orientation which includes being pleasant with others on the job, displaying cooperative attitude, maintaining composure, controlling anger and avoiding aggressive behavior, even in very difficult situations
Reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details
Ability to learn college programs and policies
Ability to multi-task and navigate multiple applications simultaneously
Ability to learn web base communication applications i.e. email and online chat
Ability to make decisions & work independently
Ability to work flexible schedule including evenings and weekends
Ability to take on responsibilities and challenges
Ability to accept feedback calmly and effectively in high stress situations
Ability to learn new systems and adapt to positive and negative changes in the workplace
Ability to communicate with students from diverse backgrounds fluently in English and Spanish
Ability to use basic office equipment and computer programs; including Microsoft Office suite- Word, Outlook and Excel specifically.
Experience communicating (verbal and written) effectively in a professional setting.
Experience working in a high call volume environment.
Experience working in a customer service-related position.
Experience with computers and various software programs, specifically Microsoft Office applications including email and web communications.

Additional Considerations:

Fluency in Spanish
Experience in a contact or call center
Experience with data management
Experience working in a higher education setting

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number CLS_4794P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 10/07/2026

Job Close Date

Job Close Date 10/21/2026

Agency Website

Agency Website www.nvcc.edu

Contact Name

Phone Number

Additional Information

Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

Employees must reside in Virginia, Maryland or District of Columbia.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

* I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
* I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
* I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
* Do you now, or will you in the future, require sponsorship for an employment visa?
- Yes
- No
* Are you applying for this position to satisfy an OPT training requirement for your educational program?
- Yes
- No
* Do you have experience communicating (verbal and written) effectively in a professional setting?
- Yes
- No
* Do you have experience working in a high call volume environment?
- Yes
- No
* Do you have previous experience working in a customer service-related position?
- Yes
- No
* Do you have experience with computers and various software programs, specifically Microsoft Office applications including email and web communications?
- Yes
- No