Call Center Representative

TEKsystems; Urbandale (IA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical plan

401(k) plan

Life Insurance

Time off

Job summary

TEKsystems is seeking a client-focused call center professional to handle inbound and outbound calls from providers regarding eligibility and claim status. You will respond to inquiries by phone or email, troubleshoot basic website issues, and assist customers with payments and policy changes.

The role is contract-to-hire, onsite in Urbandale, IA, with a pay rate of $19 per hour. You will document interactions and escalate complex issues as needed in a fast-paced environment.

Qualifications

• Experience in customer service or call center environments.
• Ability to handle inbound and outbound calls and emails.
• Ability to troubleshoot basic website errors.
• Experience assisting with payments and policy changes.
• Excellent written and verbal communication.

Responsibilities

• Handle inbound calls from providers checking eligibility and/or claim status.
• Respond to inquiries via phone or email in a clear, concise manner.
• Troubleshoot basic website issues and assist with payments and policy questions.
• Document customer interactions and escalate as needed to resolve issues.

Skills

Customer service

Call center

Phone support

Email support

Payments assistance

Policy explanations

Tools

CRM systems

Job description

Description

Handling inbound calls from providers checking eligibility and/or claim status for members.

Call center environment taking inbound and outbound calls

Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner

Research customer inquiries and follow up with customers as needed via email or outbound phone calls

Ability to troubleshoot basic website errors/question

Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.

Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer

Request additional/missing information from the customer via written or verbal communication

Document client issues and elevate issues to appropriate parties to resolve

Ability to troubleshoot basic website errors/question

Assist with L&H or P&C insurance policy questions

Ability and flexibility of working a scheduled day

Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc

Job Type & Location

This is a Contract to Hire position based out of Urbandale, IA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Urbandale, IA.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.