Call Center Representative

Spherion Staffing, LLC; South Burlington (VT); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD& D

Life insurance offerings

Short-term disability

401K plan

Job summary

Spherion Vermont is seeking a Contact Center Representative for a Temp-to-Hire opportunity. You will serve customers across phone, chat, and text, delivering a warm, professional experience while processing a wide range of financial transactions and account maintenance requests.

The role emphasizes discovery of customer goals, recommending solutions, collaborating with teams to resolve issues, and navigating multiple software systems in a compliant, fast-paced environment.

Qualifications

• 1 to 3 years of customer service experience; call center or financial institution preferred.
• High school diploma or equivalent required.
• Excellent written and verbal communication with empathy.
• Strong attention to detail and accuracy in transactions.
• Comfort with using multiple software systems and digital tools.

Responsibilities

• Serve as a primary contact delivering a warm, professional experience and process financial transactions.
• Conduct discovery to understand customers' financial goals and refer to specialists as needed.
• Maintain knowledge of our product suite and assist with digital tools and self-service.
• Collaborate with peers and leadership to resolve issues and drive process improvements.
• Navigate multiple software systems while complying with policies and regulatory standards.

Skills

Customer service

Communication

Empathy

Attention to detail

Technical proficiency

Adaptability

Problem-solving

Background checks

Education

High school diploma or equivalent

Tools

Computers

Office equipment

Multi-channel systems

Job description

We are seeking a Contact Center Representative for a Temp-to-Hire opportunity!

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (with occasional Saturday hours from 9:00 AM - 1:00 PM).

Responsibilities

• Customer Engagement & Transactional Excellence: Serve as a primary point of contact, delivering a warm, professional, and empathetic experience. Accurately process a wide range of financial transactions, account maintenance requests, card services, and basic digital banking needs in accordance with policies and regulatory standards.
• Financial Guidance & Relationship Building: Conduct discovery conversations to understand customers' unique financial goals. Recommend appropriate product solutions and seamlessly refer customers to specialized teams for advanced needs.
• Product Expertise & Digital Support: Maintain a strong understanding of our full product suite, guiding customers through digital tools and troubleshooting online/mobile issues to enhance their self-service capabilities.
• Team Collaboration & Operational Support: Partner with peers and leadership to resolve complex service issues, identify process enhancements, and support continuous improvement efforts.
• Technical Agility & Compliance: Effortlessly navigate multiple software systems in a fast-paced environment. Fully comply with all internal policies, applicable laws, and regulatory standards.

Working hours

8:00 AM - 5:00 PM

Skills

• Experience: 1 to 3 years of similar or related customer service experience (prior experience in a fast-paced call center or financial institution environment preferred).
• Education: High School
• Experience: 1-4 years
• Qualifications: High school diploma or equivalent.
• Communication & Empathy: Exceptional written and verbal communication skills, with the ability to demonstrate tact, courtesy, and empathy?especially during sensitive or difficult customer interactions.
• Detail & Accuracy: Strong attention to detail, sound decision-making judgment, and high transactional accuracy.
• Technical Proficiency: Proficiency operating computers, standard office equipment, and navigating technology-driven systems in a multi-channel environment (phone, chat, text).
• Adaptability & Problem-Solving: Solid problem-solving skills with the ability to manage multiple priorities on time in a fast-paced team environment.
• Background Clearances: High level of dependability and trustworthiness. Must be able to successfully pass a background check.

Pay & Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Spherion offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• a 401K plan

Equal Opportunity Employment

Spherion Vermont is an equal opportunity employer.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

Terms

I am at least 18 years old

I am legally authorized to work in the United States