Call Center Representative

Frontline Consulting Services (FCS) Inc; Renton (WA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)/Roth

Life & AD&D Insurance

Short/Long-term disability

Health Savings Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Sick Leave

Job summary

TEKsystems is seeking an Customer Service Representative for an onsite role in Renton, WA. You will handle roadside assistance, manage cases from intake to invoicing, and coordinate with a network of service providers. No script on calls and a focus on timely updates to customers.

The position requires 1+ year in customer service, proficiency with Salesforce, and multitasking across stages of cases. Benefits and an 8-hour shift are included in a fully onsite setting.

Qualifications

• 1+ year of customer service experience.
• Computer efficiency with multiple systems such as Salesforce.
• Ability to multitask across cases and calls.

Responsibilities

• Use Salesforce to close out cases.
• Use maps to locate trucks and advise nearest shop.
• Calls are unscripted.
• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to customers.
• Document activity details for each incident.
• Communicate with team members to ensure appropriate actions.
• Establish and assure method of payment.
• Provide non-emergency service scheduling for trucks and maintenance.

Skills

Case management

Outbound calls

Customer support

Call center

Salesforce familiarity

Tools

Salesforce

Job description

As a Customer Service Representative, you will be responsible for providing roadside assistance and handling the steps/protocols for broken down trucks. In this role, you will be responsible for handling all truck breakdowns from the initial intake call all the way through to the invoice/billing. There will be several outbound calls (5-7 on avg.) made during the lifespan of this case being closed. Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.

Responsibilities

• Use Salesforce to close out cases
• Use maps to help pinpoint location of broken down trucks and advise nearest truck shop
• Calls are completely un-scripted
• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Skills

case manage, outbound calls, customer support, call center

Additional Skills & Qualifications

Successful Backgrounds:

Previous experience in customer service, particularly in airlines, AAA, or dispatch, has been successful. These roles often involve similar high-stress, problem-solving scenarios and customer interaction.

Must Haves

• 1+ year of customer service experience
• Computer efficiency (ie. ability to navigate multiple systems such as Salesforce)
• Ability to multitask (will be taking calls a different stages of their case)

Nice to Have

• Automotive background
• Dispatching experience
• Salesforce knowledge
• Bilingual (Spanish or French) a big plus but not required

Candidates MUST be aware that this is a call center environment meaning they will be stuck to their desk/headset for the duration of their 8hr shift.

Experience Level

Entry Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Benefits

• Medical, Dental & Vision
• 401(k)/Roth
• Basic/Supplemental Life & AD&D
• Short and long-term disability
• HSA & DCFSA
• Transportation benefits
• Employee Assistance Program
• Company Paid Time off or State Sick Leave

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $27.50 - $27.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.