Call Center Representative

Lereta Llc; Pomona, Northern (CA, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Lereta Llc is seeking a Call Center Representative in Pomona, CA to handle incoming homeowner, lender, and third-party calls with professionalism and accuracy. You will research tax-related inquiries and provide timely responses, updating the status with supervisors as needed.

Responsibilities include processing a high volume of routine calls, responding to inquiries via phone or email, and ensuring SLA adherence. This is a full-time on-site role with a salary range shown by the employer.

Qualifications

• Handles a high volume of incoming routine calls with professionalism.
• Provides responsive assistance to homeowners, lenders, and third parties with inquiries at first contact resolution.
• Responds to customer calls and emails to address questions or concerns.
• Communicates status of assignments to Lead or Supervisor.

Responsibilities

• Initiates tax research for liens/sales, delinquent taxes, and proof of payment when needed.
• Notes tax bill correspondence in the lender system and forwards to the appropriate processing team.
• Calls back homeowners after research is complete.
• Ensures customer SLAs are maintained.

Job description

TheCall Center Representativeis responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.

• Processes a high volume of incoming routine calls.
• Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
• Communicates status of assignments to the Lead or Supervisor.

Tax Research

• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
• Calls back homeowner as necessary, once research is complete.

Teamwork

• Ensures customer SLA’s are maintained.

This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $17.07 - $21.34

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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