Customer Service Representative

LanceSoft, Inc.; Phoenix (AZ); On-site; USD 23,419 - 27,552; Part time

Job summary

A professional staffing company in Phoenix is looking for a detail-oriented Customer Service Representative. This role focuses on processing taxpayer requests, handling inbound calls, and providing administrative support. Ideal candidates will thrive in fast-paced environments and possess essential skills in tax operations, communication, and basic math. Join a dedicated team to support government administration services with an emphasis on accuracy and professionalism.

Qualifications

• Prior experience in tax-related operations is essential.
• Basic math skills for handling calculations and payoff amounts are required.
• Capability to manage high-volume work with accuracy and attention to detail is crucial.
• Excellent written and verbal communication skills are expected.

Responsibilities

• Review and process incoming collection-related email requests.
• Prepare, file, review, and process administrative support documentation.
• Answer and respond to incoming taxpayer and internal calls.
• Research and respond to various administrative support requests.
• Utilize multiple databases to research taxpayer accounts.
• Perform data entry into internal systems.
• Track individual production metrics and monthly work volumes.
• Manage record retention processes.

Skills

Tax-related experience

Basic math skills

Attention to detail

Strong written communication skills

Strong verbal communication skills

Tools

Google Docs

Google Sheets

Gmail

Job description

Base pay range

$17.00/hr - $20.00/hr

Job Overview

We are seeking a detail-oriented Customer Service Representative to support administrative and collections-related operations. This role involves processing taxpayer requests, handling inbound calls, performing account research, and ensuring accurate resolution of inquiries related to tax accounts and administrative support services.

The ideal candidate will be comfortable working in a fast-paced, production-driven environment, managing multiple requests while maintaining accuracy and professionalism.

Key Responsibilities

• Review and process incoming collection-related email requests, including payment and return transfers, account research, refunds, levies, charge-offs, extensions, delinquency clearances, and account updates.
• Prepare, file, review, and process Administrative Support documentation, including payoff calculations and responses to general financial inquiries.
• Answer and respond to incoming taxpayer and internal calls, providing resolution via phone or written communication.
• Research and respond to tax clearance applications, collections maintenance requests, debt set-off inquiries, and other administrative support requests.
• Utilize multiple databases and online tools to research taxpayer accounts and provide accurate payoff information.
• Perform data entry into internal systems and databases supporting Administrative Support operations.
• Track and document individual production metrics and monthly work volumes.
• Manage record retention, including weekly processing of low-balance lien release reports.

Required Skills & Qualifications

• Prior tax-related experience
• Basic math skills, including calculations and payoff amounts
• Ability to handle high-volume work with accuracy and attention to detail
• Strong written and verbal communication skills

Preferred Skills

• Experience using Google tools (Docs, Sheets, Gmail)

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

Government Administration, IT Services and IT Consulting, and Banking