Call Center Representative

Tangocare; Phoenix (AZ); Remote; USD 30,000 - 40,000; Full time

Job summary

A healthcare company is seeking a Call Center Representative to manage incoming calls and facilitate communication between patients and healthcare providers. This entry-level position offers full-time employment and requires excellent customer service skills, attention to detail, and a high school diploma.

Qualifications

• Minimum 1 year of inbound/outbound call center or medical office experience preferred.
• Basic computer skills including typing.
• Detail-oriented with good organizational skills.

Responsibilities

• Handle customer calls and provide accurate answers.
• Maintain records in compliance with regulations.
• De-escalate situations with dissatisfied customers.

Skills

Customer service orientation

Professional communication skills

Problem-solving skills

Active listening

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Brief Description

The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, healthcare agencies, and tango. This role involves providing excellent customer service and detailed information. The CCR will establish accurate records in compliance with applicable laws, regulations, and company policies.

Office Location: 7600 North 16th Street, Suite 140, Phoenix, AZ 85020 (Remote)

Responsibilities and Duties

• Develop and maintain knowledge of current products and services offered by the company.
• Handle customer calls, providing accurate and satisfactory answers to queries and concerns.
• Answer busy phone lines and transfer calls as needed.
• Forward voicemails to the appropriate department.
• Assist with processing faxes or emails and data entry into in-house software.
• Communicate professionally with departments to assist patients and healthcare providers with referrals.
• Ensure even distribution of work to the Intake department.
• Comply with company, state, and federal healthcare guidelines.
• De-escalate situations involving dissatisfied customers, offering support.
• Follow up with patients to obtain additional information and communicate outcomes.
• Evaluate caller needs and provide resolutions, tracking, and follow-up as necessary.
• Perform additional duties as assigned by supervisor.
• Able to meet department performance standards.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED, some college preferred.
• Basic computer skills, including Microsoft Word, Excel, and typing.
• Minimum 1 year of inbound/outbound call center or medical office experience preferred.
• Professional communication skills and a positive image.
• Ability to follow issues through to resolution.
• Healthcare background is a plus but not required.
• Ability to handle high call volume efficiently.
• Customer service orientation with good communication skills.
• Self-directed, flexible, and able to work with minimal supervision.
• Detail-oriented with good organizational skills.
• Willing to work weekends and holidays.
• Secure home work environment with high-speed internet.

Personal Attributes

• Multitasking in a fast-paced environment.
• Calm under pressure and stress management.
• Excellent customer service with a friendly attitude.
• Maintains confidentiality and HIPAA compliance.
• Organized and attentive to detail.
• Active listening and problem-solving skills.
• Strong written and oral communication skills.

tango is an equal opportunity employer and provides accommodations for individuals with disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care