Call Center Agent

Nesco Resource, LLC; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking customer service representatives to handle inbound calls related to tax compliance. The role requires strong multitasking abilities, effective communication skills, and a background in fast-paced call centers. Candidates must reside in the Greater Phoenix area and be available for intensive training. Opportunities for future permanent employment exist for dependable individuals aligned with company culture.

Benefits

Comprehensive benefits package

MEC (Minimum Essential Coverage) plan

Qualifications

• 1 year recent call center experience required.
• Basic math skills necessary (addition, subtraction, multiplication, division).
• Experience in fast-paced national call centers preferred.

Responsibilities

• Serve customers by handling inbound calls related to tax compliance.
• Resolve Tier 1 level issues and update taxpayer accounts.
• Educate taxpayers on online resources and tax policies.

Skills

Multitasking

Communication

Interpersonal skills

Problem solving

Organization

Education

High school diploma or equivalent

Associates Degree or higher

Tools

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Responsible for professionally and courteously serving customers by handling all inbound

telephone calls pertaining to Individual and Business related tax compliance, delinquency and

general information requests. To succeed in this position candidates should have a bias for

doing the right thing and serving others with a positive attitude.

This position includes the following :

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required :

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred : Spanish-speaking

Experience Required :

• Previous two positions should each be at least one consecutive year in a fast-paced call

center.

• National call centers in industries such as finance / banking, insurance,

telecommunications (not technical support)

Experience Preferred :

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher

Additional Information :

This position has the possibility of future permanent employment for agents that are able to

successfully perform the duties of the position, demonstrate dependability and culture

alignment.

Selected candidates must abide by the required pre-employment checks including state and

federal criminal background check, fingerprinting, and Arizona tax filing records check for the

previous 5 years.

• Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day

orientation in person.

• Must have the ability to work a flexible schedule as dictated by business needs within

our operating hours 7 : 45am to 5 : 15pm, Monday through Friday.

• Training is an intensive 3 weeks from 8 : 30am to 5pm.
• Attendance is critical as learning and applying knowledge is continuous for this role.
• Fully remote position
• Hardwired internet access with sufficient bandwidth to handle applications required for

the job duties.

• If using a 5G router, please bring this on day 1 so the IT department can prepare it to

work with issued equipment.

• Short stint work history will likely not make it to the interview.
• Call center history should not be switchboard operation / dispatch, transferring calls.
• Candidates must have the ability to transport equipment from office to home (micro

desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with submission.

Candidates MUST have 1 year of recent call center experience.

Interviews will be remote.

Resumes will be pushed to the hiring manager daily.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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