Call Center Representative

Freddie Mac; Oklahoma City (OK); Remote; Full time

Job summary

A leading company in Veterinary Care Services is seeking a compassionate customer service representative to provide exceptional support to pet families. This role offers remote work flexibility, comprehensive benefits, and opportunities for career advancement. Candidates should have experience in high call volume environments and possess strong emotional intelligence. Join a supportive team dedicated to the well-being of pets and their families.

Benefits

Comprehensive benefits package

Generous paid time off

Parental leave

Remote work flexibility

Qualifications

• Experience in high call volume customer service or call center environments.
• Ability to quickly learn custom software and programs.

Responsibilities

• Provide exceptional customer service through positive interactions.
• Handle a high volume of customer service calls in a remote environment.

Skills

Customer Service

Attention to Detail

Emotional Intelligence

Tools

Gmail

Google Calendar

Zoom

Job description

Employer Industry: Veterinary Care Services

Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour, eligible for overtime
- Opportunity for career advancement and growth within the organization
- Remote work from home flexibility
- Comprehensive benefits package including medical, dental, and vision insurance
- Generous paid time off and parental leave
- Supportive and compassionate work environment focused on pet families' emotional well-being

What to Expect (Job Responsibilities):
- Provide exceptional customer service through positive interactions with pet families
- Handle a high volume of customer service calls in a remote environment
- Gather and accurately document pet medical information and schedule appointments
- Meet productivity, quality, and performance standards while guiding emotional conversations
- Attend mandatory 4-week intensive training program at the beginning of employment

What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and programs such as Gmail, Google Calendar, and Zoom
- Previous experience in a work-from-home setting or with minimal peer interactions
- High attention to detail and adaptability to new processes
- Must be punctual and present for work every day for the entire duration of shifts

How to Stand Out (Preferred Qualifications):
- Previous experience in veterinary or animal care environments
- Familiarity with using call center technology and software
- Strong emotional intelligence and ability to handle sensitive conversations
- Experience with remote work and self-management
- Ability to lift up to 15 pounds

#VeterinaryCare #CustomerService #RemoteWork #CareerOpportunity #CompassionateCare

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