Remote Healthcare Call Center Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Remote Healthcare Call Center Representative. In this role, you will assist customers with questions related to prescription coverage and manage incoming calls. The position requires strong communication and problem-solving skills, along with a high school diploma or equivalent. You will work in a distraction-free environment, and all necessary equipment will be provided. Join a team that values individuality and makes a difference in people's lives.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Holidays

PTO

Qualifications

• At least 6 months of customer service experience.
• Knowledge of Dental, Medical, or Managed Care industry is a plus.

Responsibilities

• Manage incoming calls regarding benefits from members, providers, and employer groups.
• Work towards one-call resolution by answering questions and resolving issues.
• Investigate verbal complaints and escalate service failures.

Skills

Communication

Problem-Solving

Organizational Skills

Education

High school diploma

GED

College degree

Tools

Microsoft Word

Outlook

Internet Explorer

Job description

Remote Healthcare Call Center Representative

Join to apply for the Remote Healthcare Call Center Representative role at Conduent.

This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the people who rely on them. You have the opportunity to thrive, make a difference, and be part of a culture that values individuality.

Role Overview

As a Healthcare Call Center Associate (Work from Home), you will be part of a team that makes a difference in people's lives. Your responsibilities include assisting customers with questions related to prescription coverage, managing incoming calls, and navigating multiple systems to resolve issues.

Key Responsibilities

• Manage incoming calls regarding benefits from members, providers, and employer groups.
• Explain and clarify plans’ policies and procedures.
• Actively listen to understand customer needs and follow up as needed.
• Work towards one-call resolution by answering questions and resolving issues.
• Navigate Member’s plan benefits, review policies, and use provided resources to ensure compliance.
• Investigate verbal complaints and escalate service failures accordingly.
• Maintain knowledge of Member Services policies and procedures.
• Perform other duties as assigned.

Minimum Requirements

• Successfully complete customer service assessment & typing test.
• High school diploma, GED, or college degree.
• At least 6 months of customer service experience; 1 year of call center experience preferred.
• Knowledge of Dental, Medical, or Managed Care industry is a plus.
• Strong organizational, communication, analytical, and problem-solving skills.
• Proficiency in Microsoft Word, Outlook, and Internet Explorer.
• Ability to work in a distraction-free, secure environment with reliable internet (minimum 25 Mbps download, 10 Mbps upload).

Work Environment & Equipment

All equipment is provided by Conduent. You must have a dedicated workspace free of distractions. Satellite or wireless internet is not acceptable.

Application Process & Additional Information

The application process takes less than 20 minutes, including profile setup, prescreen questions, typing test, and assessment. Complete the application promptly to be considered.

We are not hiring in certain states and metro areas listed in the original description.

Benefits & Compensation

Pay is $15/hour, with potential bonuses or incentives. Benefits include health, dental, vision, life, disability insurance, retirement plan, paid holidays, and PTO.

Equal Opportunity & Accommodation

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available upon request.