Remote Call Center Representative

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Remote Call Center Representative for Conduent. The role involves managing healthcare-related inquiries, providing solutions, and ensuring customer satisfaction. Flexible hours are required, and training is provided. Benefits include health insurance and paid time off.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Qualifications

• Must complete customer service assessment and typing test.
• Successful background check required.

Responsibilities

• Manage incoming calls regarding benefits, enrollment, and claims.
• Strive for one-call resolution by answering all questions.

Skills

Empathy

Problem-Solving

Customer Service

Education

High school diploma

GED

College degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

We are seeking individuals who are passionate about helping others, possess natural empathy, and provide thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

There are plenty of career growth opportunities within the healthcare team!

You must be flexible: the hours of operation are between 8:00am-11:00pm EST MON-SAT

The Pay Rate is $16.00 per hour.

Training: 9:00am – 5:30pm EST - Training is 7 Weeks Classroom and 2 Weeks Nesting. You cannot miss a day.

Paid time off is accrued after 180 days (about 6 months) of employment.

Medical, Dental, and Vision benefits are available on the 1st day of employment.

Successfully learn 15-20 systems and handle an average of 30-40 calls per day.

About The Healthcare Call Center Representative

Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.

Fully explain the Medicare Part D and/or Part C Medicare Advantage Programs. Answer all questions related to the program levels.

Actively listen to understand customers’ needs and answer their questions, including callbacks and follow-up calls as needed.

Strive for one-call resolution by answering all questions and taking necessary actions to resolve members’ issues.

Navigate the Members’ plan benefits, review Client's policies and procedures, and use provided resources to comply with regulatory guidelines.

Utilize multiple Client systems to provide accurate information.

Effectively multi-task and demonstrate proficiency in problem-solving skills.

Politeness and a strong focus on service are essential.

A Few Questions You Can Expect

• Can you tell me if eyeglasses will be covered under this policy?
• I lost my ID Card; can you help me get another one?

Requirements for Remote Call Center Representative:

• Successfully complete customer service assessment & typing test.
• Pass a customer service assessment.
• High school diploma, GED, or college degree.
• Complete a mandatory paid training program with 100% attendance.
• Successful background check.

Equipment and workspace requirements:

• All equipment provided (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables).
• Home internet with 25 Mbps Download and 10 Mbps Upload speed.
• Hardwire your work computer directly to your modem via Ethernet.
• Quiet, distraction-free workspace, free of clutter and unauthorized electronics during working hours.

The application process is quick, taking less than 20 minutes, including profile setup, prescreen questions, a typing test, and a short assessment.

Apply promptly to be considered. Use public computers if necessary.

Note: We are not hiring in certain states and metro areas listed in the original description.

The estimated salary is $16.00/hour, with potential bonuses or incentives. Benefits include health insurance, dental, vision, life/disability insurance, retirement plan, holidays, and PTO.

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available upon request.