Call Center Representative

West Shore; Ocala (FL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance options

401(k) with company match

HSA plan with company match

Paid holidays and paid time off (PTO)

Employee referral program

Employee discount program

Paid training and unlimited growth

Job summary

West Shore Home in Ocala, FL is seeking an Inside Sales Representative to handle inbound and outbound calls and schedule appointments for our In‑Home Sales team. You’ll work with motivated colleagues, meet daily targets, and use Salesforce to track customer interactions.

The role emphasizes a call-center mindset, clear communication, and resilience to rejection, with comprehensive training and opportunities for professional growth.

Qualifications

• Excellent communication: clear, friendly, persuasive.
• Sales-driven mindset with goal-oriented focus.
• Resilient when hearing 'no' and able to improve.
• Call center or sales experience preferred but not required.

Responsibilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time – giving them a call back to set up a second, faster consultation.
• Make outbound calls to customers interested in the products West Shore Home has to offer.
• Receive inbound calls from customers and follow up on inquiries from customers wanting to hear from you – no cold calling.
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Skills

Excellent communication

Sales mindset

Handle rejection

Call center experience

Job description

Schedule

Tuesday–Friday 11:30 am–8:00 pm, Saturday 8:00 am–4:30 pm.

Who We Are

West Shore Home is a technology‑driven and industry‑leading home improvement company specializing in high‑quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees.

Purpose of Position

As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In‑Home Sales Representatives.

Key Role Accountabilities

• Speak with customers who recently had a project consultation but were unable to move forward at that time – giving them a call back to set up a second, faster consultation.
• Make outbound calls to customers interested in the products West Shore Home has to offer.
• Receive inbound calls from customers and follow up on inquiries from customers wanting to hear from you – no cold calling.
• Meet and exceed daily and monthly targets.
• Attend daily meetings with your team and department leadership to discuss metrics and priorities.
• Maintain accurate records of all customer interactions in Salesforce.

Must‑Have Requirements

• Excellent communication skills: clear, friendly, persuasive.
• Sales‑driven mindset: motivated by goals and pride in reaching them.
• Ability to handle rejection positively: sees “no” as an opportunity to improve.
• Previous call center or sales experience – preferred but not required.

Benefits

• Health insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability).
• 401(k) with company match.
• HSA plan with company match.
• Paid holidays and paid time off (PTO).
• Employee referral program.
• Employee discount program.
• Paid training and unlimited professional growth potential.

Compensation

The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

EEO Statement

West Shore Home provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. All employees are subject to a pre‑employment screening process including a background check and drug screen. West Shore Home will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.