Call Center Representative

WelbeHealth; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

WelbeHealth is seeking a Senior Care Advisor to help seniors navigate the PACE program. This role involves assessing eligibility, guiding participants through enrollment, and providing exceptional customer service. The position is primarily remote but may require occasional in-person support. Join a compassionate team dedicated to improving the lives of vulnerable seniors.

Benefits

17 days of personal time off (PTO)

Medical Insurance Coverage

401k match

Equity grants

Work/life balance

Qualifications

• Experience in tele sales or customer service preferred.
• Minimum one year in a call center position.
• Knowledge of Medi-Cal and Medicare Advantage preferred.

Responsibilities

• Assess PACE eligibility and guide seniors through the enrollment process.
• Make outbound calls to interested participants and manage leads.
• Support inbound campaigns and answer participant questions.

Skills

Empathy

Patience

Customer Service

Tele Sales

Education

Associate’s Degree

Two years of relevant experience

Tools

CRM systems

Job description

5 days ago Be among the first 25 applicants

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process. Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads.

*Remote role, must reside in CA*

*Although the role is mostly remote, there may be occasional in-person requirements such as training sessions, senior events, or center-based support. When in-center support is needed, we provide at least two weeks’ notice.*

*Schedule 8-hour shift between 8am - 7pm.*

*Ability to support weekend shift*

Essential Job Duties

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment
• Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*)
• Effectively manage leads that require follow-up calls
• Maintain the highest level of service on all calls, both inbound and outbound
  
  

Job Requirements

• Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
• Minimum of one (1) year of experience in a call center position
• Medicare Advantage or PACE experience preferred
• Medi-Cal knowledge preferred
• Experience using CRM systems (Salesforce or other similar CRM system)
• Benefits of Working at WelbeHealth:* Apply your sales expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company
• And additional benefits
  
  

Salary/Wage base range for this role is $26.89 - $35.50 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

Compensation

$26.89—$32.27 USD

*COVID-19 Vaccination Policy*

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

*Our Commitment to Diversity, Equity and Inclusion*

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

*Beware of Scams*

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [[e-mail]](mailto:[e-mail])

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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