Call Center Representative

CU Answers, Inc; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401(k) matching

Job summary

CU Answers, Inc in Grand Rapids, Michigan is seeking a Call Center Representative to support credit union members. In this role, you will assist members with inquiries, resolve issues, and provide a positive experience in every interaction. The ideal candidate should have strong communication skills, be team-oriented, and possess a high school diploma. The position offers hands-on training and great benefits such as medical, dental, vision, PTO, and 401(k) matching.

Qualifications

• High school diploma or currently working toward one.
• Previous call center or customer service experience is a plus.
• Strong communication skills and a positive, helpful attitude.

Responsibilities

• Answer incoming calls and assist members with questions and concerns.
• Document interactions clearly and route requests to the appropriate teams.
• Make outbound calls and follow up to ensure issues are resolved.

Skills

Communication skills

Problem-solving

Customer service attitude

Multitasking

Education

High school diploma or working toward one

Tools

Microsoft Office

Job description

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.

What You'll Be Doing

• Answer incoming calls and assist members with questions and concerns
• Use internal systems to verify information and access account details
• Respond to chats, emails, and messages in a timely, professional way
• Help explain account features, transactions, and card-related questions
• Make outbound calls and follow up to ensure issues are resolved
• Document interactions clearly and route requests to the appropriate teams

What We're Looking For

• High school diploma or currently working toward one
• Previous call center or customer service experience is a plus
• Strong communication skills and a positive, helpful attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and attention to detail
• Comfortable handling confidential information
• Basic Microsoft Office knowledge
• A team‑oriented mindset

What You'll Get

• The opportunity to make a real difference for members every day
• Hands‑on training with tools like CU*BASE
• A supportive, team‑focused work environment
• Great benefits including medical, dental, vision, PTO, and 401(k) matching

About Xtend

Xtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back‑office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.