Call Center Representative

NuMark Credit Union; Lemont (IL); On-site; USD 30,996 - 32,373; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Savings Plan

Education Reimbursement

Career Advancement Opportunities

Job summary

NuMark Credit Union in Lemont, Illinois is looking for a Call Center Representative to assist members with their account concerns via phone and webchat. The role involves upselling products, achieving sales goals, and providing top-notch customer service. Candidates should have effective communication skills, a high school diploma, and a minimum of two years' experience in a credit union or banking. Benefits include multiple health plans, 401(k) options, and generous paid time off.

Qualifications

• Ability to display proper phone etiquette and member service skills.
• Ability to effectively upsell and cross-sell products and services.
• A minimum of two years of credit union or banking teller experience is preferred.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.

Responsibilities

• Assist members with questions and concerns regarding their accounts through phone calls and webchats.
• Build rapport with members by providing courteous and efficient service.
• Achieve sales goals by understanding member situations and offering products.
• Open various types of accounts and communicate with other departments.
• Ensure confidentiality of member information.

Skills

Phone etiquette

Member service skills

Sales skills

Effective communication skills

Education

High school diploma

Job description

Are you a problem‑solver looking to make a positive difference in the financial lives of your community members? Are you sales‑driven with a desire to provide top‑notch customer service while earning limitless monetary incentives for your hard work?

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide excellent solutions for members, but we will also represent the heart of NuMark Credit Union by offering products and services that meet our members' financial needs.

Please note the schedule for this position is Monday–Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday–Saturday with one day off during the week.

What You'll Do:

• Assist members with questions and concerns regarding their accounts through phone calls and webchats.
• Build rapport with members by providing courteous and efficient service.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross‑sell products, such as loans, credit cards, deposit accounts and electronic services.
• Ensure confidentiality of member information in every situation.
• Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
• Routinely maintain accounts according to member requests.

Qualifications:

• Ability to display proper phone etiquette and member service skills.
• Ability to effectively upsell and cross‑sell products and services.
• A minimum of two years of credit union or banking teller experience is preferred.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.

Benefits:

• Full‑time employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Compensation:

The budgeted compensation range for this position is $22.50–$23.50 per hour (non‑exempt). Individual rates vary based on skills and experience. This position is also eligible to earn monetary sales incentives.

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Occasionally may need to walk around office area.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in‑person and by telephone is required.
• Regular, predictable, in‑person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment:

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a desk for extended periods of time.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.