Call Center Representative

Longevity Holdings; Fort Washington (Montgomery County); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability insurance

PTO and holidays

Summer hours

Career development funds

Job summary

Longevity Holdings is seeking a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls, resolving issues, and ensuring customers have a positive experience.

This full-time role may be remote with quarterly training at the Fort Washington, PA office. Competitive benefits include health/dental/vision, life insurance, disability coverage, generous PTO, holidays, floating holidays, and summer hours, plus career development funds.

Qualifications

• High school diploma or equivalent required.
• At least one year related experience required.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Handle about 50 incoming calls per day or 120 outbound calls per day.
• Verbal and written communication with customers.
• Maintain professional phone voice and persona.
• Basic computer proficiency.
• Skilled typing.
• Experience or aptitude for call center operations.
• Performs other related duties as assigned.

Skills

Verbal communication

Written communication

Typing

Call center experience

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.

Responsibilities

• Handling about 50 incoming calls per day or placing about 120 outbound calls per day
• Verbal and written communication
• Professional phone voice and persona
• Basic computer proficiency
• Skilled typing
• Experience or aptitude for call center operations
• Performs other related duties as assigned

Qualifications

• High school diploma or equivalent
• At least one-year related experience required
• Proficient with Microsoft Office Suite or related software

Remote; report to Fort Washington, PA office once per quarter for training.

A few benefits offered for full-time roles include:

• Comprehensive health insurance, dental insurance, and vision coverage
• Company-paid life insurance, short and long-term disability insurance
• Generous PTO, paid holidays, and floating holidays
• Summer hours: Participating employees will enjoy a half day every other Friday
• Investment in career development including LinkedIn Learning and professional development funds

The base pay range for this role is $20.50-22.00/hour. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills, and experience, with consideration given to internal equity.

About Longevity Holdings

Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.

Longevity current has offices in these locations: Minneapolis, MN, Cedar Falls, IA, Sioux Falls, SD, Fort Washington, PA, Rockville, MD, Independence, OH, and Omaha, NE.

Longevity Holdings, Inc. is committed to providing equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Longevity Holdings, Inc. complies with all applicable laws governing nondiscrimination in employment and is committed to ensuring equal opportunity in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

In addition, Longevity Holdings, Inc. maintains affirmative action programs to employ and advance in employment qualified individuals with disabilities and protected veterans, in accordance with applicable federal law. These programs are designed to ensure equal employment opportunity and to promote accessibility and inclusion in the workplace.

Longevity Holdings, Inc. is committed to making employment decisions based on valid job-related requirements and to maintaining a workplace free from unlawful discrimination and harassment.

Other Items To Note

• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future.
• No agency emails, calls, or solicitations are accepted without a valid agreement.

Our privacy notice is available at www.itm21st.com/longevity-holdings-privacy-notice/