Call Center Representative

Insight Pest Solutions NW; Federal Way (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid training

On-site work

Job summary

Insight Pest Solutions NW in Federal Way, WA is seeking a Call Center Representative to deliver outstanding service, handle inquiries, and convert inquiries into scheduled services.

This full-time in-office position requires following up on warm leads, clear communication via phone and email, and scheduling services. Competitive hourly pay and paid training are offered.

Qualifications

• Strong background in customer service and following-up on warm leads via the phone.
• Demonstrated leadership qualities and ability to work in a team-oriented environment.

Responsibilities

• Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner
• Follow-up on internal leads
• Communicate professionally and clearly with customers via phone, email, and written documentation
• Ability to properly explain and schedule services
• Demonstrate understanding and professionalism in all customer interactions
• Assist in resolving issues

Skills

Customer service

Lead follow-up

Team player

Verbal and written communication

Attention to detail

Organization

Tools

Microsoft Office

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full-time Federal Way, Federal Way, WA, US

5 days ago Requisition ID: 1101

Salary Range: $20.00 To $21.00 Hourly

Position Overview

Customer Service Representative

We are looking for someone who consistently follows up, communicates well, takes ownership, keeps accurate records, helps convert opportunities into scheduled services, resolves customer concerns, and contributes to an excellent customer experience.

This is a great fit for someone who likes responsibility, enjoys staying busy, and gets satisfaction from seeing things through from beginning to end.

Key Responsibilities

Provide outstanding customer service by addressing inquiries and concerns in a professional and timely manner

Follow-up on internal leads

Communicate professionally and clearly with customers via phone, email, and written documentation

Ability to properly explain and schedule services

Demonstrate understanding and professionalism in all customer interactions

Assist in resolving issues

Experience & Skills

Strong background in customer service and following-up on warm leads via the phone

Demonstrated leadership qualities and ability to work in a team-oriented environment

Excellent communication skills (verbal and written) and strong listening skills

High level of attention to detail with strong communication skills

Proficiency in Microsoft Office or Google Workspace

Preferred (but not required):

Experience working in sales

What We’re Looking For

This is an in office position and requires sitting and working on a computer for several hours at a time

Must be available for a rotating six-day/four-day schedule. Tuesday–Friday one week, followed by Monday–Saturday the next. Weekday hours are 8:30 a.m.–5:00 p.m., and Saturday hours are 9:00 a.m.–2:00 p.m. Saturday shifts fall on the second and fourth Saturdays of each month.

A professional who can balance efficiency with quality service

Has a warm, confident, and engaging personality and enjoys talking with people

Takes ownership of tasks and follows through until they are fully resolved

Is proactive and looks for what needs to be done rather than waiting for direction

Has strong follow-up habits and is comfortable making outbound calls to warm leads. Understands that great customer service also means identifying opportunities, asking the right questions, and helping customers take the next step.

Uses good judgment and knows when to solve a problem independently and when to escape it

Pays close attention to details, notes, scheduling, and customer information

Is organized and able to manage multiple priorities without letting things fall through the cracks

Holds themselves to a high standard of professionalism, reliability, and accountability

Looks for better ways to do things and naturally follows best practices and established processes

Is coachable, receptive to feedback, and interested in continued growth

What We Offer

Pay: $20-$21 per hour

Paid Training

Equal Employment Opportunity (EEO) Statement: Rodent Guard is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is subject to change at any time.