Behavioral Health Customer Service Representative | Part-Time

Valley Cities Behavioral Health Care; Federal Way (WA); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

11 paid holidays

Job summary

A healthcare organization is looking for a dedicated Behavioral Health Customer Service Representative to join their team in Federal Way, WA. This part-time role requires providing exceptional customer service to clients seeking behavioral health services, addressing inquiries, scheduling appointments, and maintaining accurate records. Ideal candidates will have prior customer service experience in healthcare and knowledge of behavioral health services. The organization offers competitive salary, medical benefits, and paid time off.

Qualifications

• Previous experience in customer service, preferably in a healthcare setting.
• Knowledge of behavioral health services and terminology.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Pass required background checks.
• Proficiency in Microsoft Office and electronic health record systems.
• Pass required background checks.

Responsibilities

• Provide exceptional customer service to clients seeking behavioral health services.
• Answer incoming calls and respond to inquiries in a timely manner.
• Schedule appointments and coordinate services for clients.
• Assist clients with completing necessary paperwork.
• Maintain accurate and up-to-date client records.
• Collaborate with clinical staff to ensure appropriate care.

Skills

Customer service experience

Knowledge of behavioral health services

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Microsoft Office

EHR systems

Background checks

Tools

Microsoft Office

EHR systems

Job description

Position: Behavioral Health Customer Service Representative | Part-Time

Location: Federal Way Administration, WA

Job Description: Behavioral Health Customer Service Representative

SIGNING BONUS

Job Summary: Part-Time

We are seeking a dedicated Behavioral Health Customer Service Representative to join our team on a part-time basis (.50 FTE) in Auburn, WA. The ideal candidate will have experience in customer service and a strong understanding of behavioral health services.

Key Responsibilities:

• Provide exceptional customer service to clients seeking behavioral health services
• Answer incoming calls and respond to inquiries in a timely and professional manner
• Schedule appointments and coordinate services for clients
• Assist clients with completing necessary paperwork and forms
• Maintain accurate and up-to-date client records
• Collaborate with clinical staff to ensure clients receive the appropriate care

Skills and Qualifications:

• Previous experience in customer service, preferably in a healthcare setting
• Knowledge of behavioral health services and terminology
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and electronic health record systems
• Pass required background checks

Work is performed inside and outside in varying temperatures. Work is conducted within the various Valley Cities’ sites and partner sites. Employees may occasionally be required to push or lift to 25 pounds, twisting and stooping requiring upper and lower body strength. Employees may be exposed to office supply odors or vapors. Employees are sitting, most of the time. Employees are also required to stand, walk, type, bend, write, read, interpret and explain complex issues and speak on the telephone.

Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.