Behavioral Health Customer Service Representative

Valley Cities Behavioral Health Care; Federal Way (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Generous benefit package

Paid time off

11 paid holidays

Job summary

A mental health service provider in Federal Way is seeking a skilled Behavioral Health Customer Service Representative. The successful candidate will provide exceptional customer service, manage scheduling, and assist clients with necessary paperwork, contributing to their care journey. Strong communication and organizational skills, along with experience in a healthcare setting, are essential for this role. The position offers a comprehensive benefits package including medical, dental, and paid time off.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Knowledge of behavioral health services and terminology.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional customer service to clients seeking behavioral health services.
• Manage appointment scheduling and coordination.
• Collaborate with clinical staff to ensure appropriate care.

Skills

Customer service experience

Knowledge of behavioral health services

Excellent communication skills

Strong organizational skills

Proficiency in Microsoft Office

Tools

Electronic health record systems

Job description

Position: Behavioral Health Customer Service Representative

Location: Federal Way Administration, WA

Job Id: 723

# of Openings: 0

Job Description: Behavioral Health Customer Service Representative

SIGNING BONUS

Job Summary:

We are seeking a dedicated Behavioral Health Customer Service Representative to join our team. The ideal candidate will have experience in customer service and a strong understanding of behavioral health services.

Key Responsibilities:

• Provide exceptional customer service to clients seeking behavioral health services
• Answer incoming calls and respond to inquiries in a timely and professional manner
• Schedule appointments and coordinate services for clients
• Assist clients with completing necessary paperwork and forms
• Maintain accurate and up-to-date client records
• Collaborate with clinical staff to ensure clients receive the appropriate care

Skills and Qualifications:

• Previous experience in customer service, preferably in a healthcare setting
• Knowledge of behavioral health services and terminology
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and electronic health record systems
• Pass required background checks

Work is performedinside and outside in varying temperatures. Work is conducted within the various Valley Cities’ sites and partner sites. Employees may occasionally be required to push or lift to 25 pounds, twisting and stooping requiring upper and lower body strength. Employees may be exposed to office supply odors or vapors. Employees are sitting, most of the time. Employees are also required to stand, walk, type, bend, write, read, interpret and explain complex issues and speak on the telephone.

Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Valley Cities is dedicated to Equal Opportunity Employment.

Valley Cities is proud to be an equal opportunity employer. It is our policy to recruit, hire, train, promote, reassign, compensate, and administer all personnel actions without regard to age, sex, race, color, national origin, ancestry, citizenship, religion, physical or mental disability, marital status, military or veteran status, sexual orientation, gender identity, genetic information, or medical condition including pregnancy. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Valley Cities also provides reasonable accommodations to applicants and employees with disabilities and for sincerely held religious beliefs or practices fully required by law. If you would like to request an accommodation, please contact Human Resources.