Call Center Representative

Sunshine Behavioral Health; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO + Paid Holidays

401(k) with Company Match

Advancement opportunities

Job summary

You will handle inbound/outbound calls, build trust in sensitive conversations, and maintain records in Salesforce and EMR systems while collaborating with Admissions to convert leads into enrollments and meet performance targets with empathy.

Qualifications

• Proven sales or customer service experience with measurable success.
• Strong verbal and written English communication skills.
• Ability to work scheduled shifts including weekend day.

Responsibilities

• Take inbound & outbound calls from individuals seeking treatment.
• Build trust quickly in emotionally sensitive conversations.
• Guide prospective clients toward next steps in the admissions process.
• Maintain accurate records in Salesforce & EMR systems.
• Work closely with Admissions to convert leads into enrollments.
• Hit performance goals while maintaining empathy and professionalism.

Skills

Sales experience

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Salesforce

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Clerical Denver, CO, US

**IN PERSON - this is Not a Remote role**

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life.

We’re a national leader in addiction recovery and mental health treatment, and we’re growing our high-performance Call Center team in Cherry Creek, Colorado.

If you’re competitive, persuasive, resilient, and motivated by impact — keep reading.

Schedule:

12:00pm-8:30pm - Sunday thru Thursday (Friday and Saturday OFF)

What You’ll Do

This is NOT a passive customer service role.

This is consultative, relationship-driven inside sales in a high-volume call environment.

You will:

• Take inbound & outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce & EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism

Every conversation counts.

**IN PERSON - this is Not a Remote role**

Top performers from:

• Call centers
• Retail sales
• Hospitality
• Customer-facing roles

You are:

• Goal-driven and competitive
• Comfortable working toward metrics and performance expectations
• Confident redirecting conversations
• Naturally persuasive but empathetic
• Motivated by both impact and advancement

Experience in behavioral health is helpful — but not required.

**IN PERSON - this is Not a Remote role**

High performers move into our Admissions Coordinator (Inside Sales) role.

We promote from within. If you bring the performance, we bring the opportunity.

What You Get

• $20/hour starting pay
• PTO + Paid Holidays
• 401(k) with Company Match
• Real opportunity for advancement
• High school diploma or GED
• Proven sales or customer service experience with measurable success
• Ability to work scheduled shifts (including a weekend day)
• Strong verbal and written English communication skills
• Professionalism in high-stress conversations

Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

If you want a role where:

• You compete
• You convert
• You grow
• Your work truly matters