Call Center Representative

Freddie Mac; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in veterinary services is seeking a customer service representative to work remotely. This role involves providing exceptional service to pet families, handling calls, and documenting information. Ideal candidates will have experience in high call volume environments and strong emotional intelligence. Comprehensive benefits and opportunities for career advancement are offered.

Benefits

Comprehensive benefits including medical, dental, vision, and pet insurance

Generous paid time off and parental leave

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Experience in high call volume customer service or call center environments.
• Ability to quickly learn custom software.
• Punctual and present for scheduled shifts.

Responsibilities

• Provide exceptional customer service through positive interactions.
• Handle a high volume of customer service calls.
• Gather and document pet medical information.

Skills

Customer service

Attention to detail

Emotional intelligence

Adaptability

Tools

Call center software

Gmail

Zoom

Job description

Employer Industry: Veterinary Services

Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour
- Opportunity for career advancement and growth within the organization
- Remote work from home flexibility
- Comprehensive benefits including medical, dental, vision, and pet insurance
- Supportive and collaborative work environment focused on compassionate care
- Generous paid time off and parental leave

What to Expect (Job Responsibilities):
- Provide exceptional customer service through positive interactions with pet families
- Handle a high volume of customer service calls in a remote setting
- Gather and document pet medical information while scheduling appointments effectively
- Maintain performance standards in productivity and quality
- Navigate emotional conversations with pet families in a calm and supportive manner

What is Required (Qualifications):
- Experience in high call volume customer service or call center environments
- Ability to quickly learn custom software and other programs such as Gmail and Zoom
- Previous experience working in a remote environment with minimal peer interactions
- High attention to detail and adaptability to new processes
- Must be punctual and present for scheduled shifts, including mandatory training

How to Stand Out (Preferred Qualifications):
- Experience in veterinary services or animal care
- Familiarity with call center software and tools
- Strong emotional intelligence and empathy in customer interactions
- Ability to manage stress in high-pressure situations
- Previous experience with remote work environments

#VeterinaryServices #CustomerService #RemoteWork #CompassionateCare #CareerOpportunity