Call Center Representative

MASCO Services Call Center; Boston (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

MASCO Services Call Center in Boston seeks Full-Time Answering Service Operators to handle calls for hospitals and medical practices across the United States. This contract-to-hire role is onsite, with second and swing shift options and defined days off; training is provided.

You will manage 200-300 calls per shift using prescribed scripts and respond to after-hours requests. Ideal candidates have a High School Diploma, at least two years in a call center, fast typing (40 wpm), and excellent

Qualifications

• High School Degree or equivalent
• Two or more years of call center experience
• Typing speed of 40 words per minute
• Excellent interpersonal and communication skills
• A clear and professional speaking voice
• Ability to maintain a friendly and compassionate attitude while assisting emotional callers
• Ability to work a flexible schedule including rotating weekends and holidays
• Willingness to work in a temporary to regular employment situation
• Bilingual preferred but not required
• Familiarity with medical terminology is a plus.

Responsibilities

• Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Responding to requests from staff regarding hospital staff after-hours.
• Update databases, schedules and directories.
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
• Processing various “Emergency” calls in an accurate and timely manner.
• Responding to all telephone inquiries for patient information, which may include handling confidential information.

Skills

Call center experience

Typing 40 wpm

Excellent communication

Clear professional voice

Friendly and compassionate

Flexible schedule

Education

High School Diploma or equivalent

Job description

The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.

MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.

We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.

MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.

Please visit msicallcenter.com for more information.

Position Overview

We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.

Work Hours: ONSITE ONLY-Temp to hire

Second shift-( between 2pm-11pm)-full time- Monday, Tuesday, Thursday, Friday and Saturday. Will have Sunday and Wednesdays off

Second shift-( between 2pm-11pm)-full time- Sunday, Monday, Tuesday, Thursday and Friday. Will have Saturday and Wednesday off

Swing Shift-(between 10am-8pm) full time-Sunday, Monday, Tuesday, Wednesday, and Thursday. requires working every Sunday. Will have Friday and Saturday off.

**Days off are subject to change**

**Temp to hire positions**

Training hours:

Between 10:00 am-6:00pm for 2 weeks M-F

Responsibilities:

• Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Responding to requests from staff regarding hospital staff after-hours.
• Update databases, schedules and directories.
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
• Processing various “Emergency” calls in an accurate and timely manner.
• Responding to all telephone inquiries for patient information, which may include handling confidential information.

Qualifications

• High School Degree or equivalent
• Two or more years of call center experience
• Typing speed of 40 words per minute
• Excellent interpersonal and communication skills
• A clear and professional speaking voice.
• Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
• Ability to work a flexible schedule including rotating weekends and holidays
• Willingness to work in a temporary to regular employment situation
• Bilingual preferred but not required
• Familiarity with medical terminology is a plus.