Remote Customer Care Representative

TEKsystems; Austin (TX); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Job summary

TEKsystems in Austin, TX is seeking a Contract Customer Care Representative to deliver high-quality support across phone, chat, email, and social media channels. You will address inquiries related to orders, returns, refunds, and product details with empathy and efficiency.

The role emphasizes attentive listening, problem-solving, and a customer-first mindset in a fast-paced environment. This fully remote position offers flexible scheduling and benefits where eligible.

Qualifications

• Skills: Interpersonal skills, customer service experience, written and verbal communication, computer proficiency
• Education: High School Diploma or equivalent

Responsibilities

• Provide premium customer service through multiple channels (phone, chat, email, social media).
• Handle inquiries related to package logistics, returns, refunds, product details and warranty support.
• Assist customers with website navigation, product selection and general questions.

Skills

customer service

customer support

typing

hospitality

retail

call center

inbound call

Education

High School Diploma or equivalent

Job description

Description

The Customer Care Representative is a compassionate problem-solver with exceptional listening and communication skills. This role is central to delivering a high-quality customer experience by providing thoughtful, efficient, and personalized support. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and is committed to resolving customer concerns with empathy and professionalism.

Key Responsibilities

• Engage with empathy: Actively listen to customers with patience and courtesy to fully understand their needs and concerns.
• Resolve with confidence: Use available resources and troubleshooting techniques to deliver tailored solutions quickly and effectively.
• Build trust: Foster strong customer relationships by being kind, responsive, and helpful in every interaction.

Primary Duties

• Provide premium customer service through multiple channels, including phone, chat, email, and social media.
• Handle inquiries related to package logistics, returns, refunds, product details, and warranty support.
• Assist customers with website navigation, product selection, and general questions to ensure a seamless experience.

Skills

customer service, customer support, typing, hospitality, retail, call center, inbound call

Top Skills Details

customer service,customer support,typing

Additional Skills & Qualifications

Skills: Interpersonal skills, customer service experience, written and verbal communication, computer proficiency Education: High School Diploma or equivalent

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.