Call Center Representative

Neurology Care; Ardmore (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Neurology Care is seeking a Call Center Representative to support patients, providers, and administrative teams in a neurology practice. You will manage high-volume calls, schedule appointments, and ensure accurate patient information across EMR systems.

The role emphasizes patient experience, confidentiality, and professional communication across phone, email, and in-person interactions. Medical reception experience is preferred and knowledge of scheduling software is beneficial.

Qualifications

• Minimum of 1 year of experience in a medical receptionist, call center, or customer service role.
• Prior medical call center experience preferred.
• Experience with electronic scheduling systems and EMR preferred.
• Proficiency with multi-line phone systems and computer-based applications.
• Ability to handle confidential information with discretion and professionalism.
• Perform additional administrative duties as assigned.

Responsibilities

• Greet and assist patients and visitors via phone, email, and in person.
• Handle high-volume inbound calls, schedule appointments, and respond to inquiries.
• Provide patients with information on policies, requirements, and next steps.
• Handle patient concerns professionally, ensuring confidentiality and HIPAA compliance.
• Conduct follow-up calls for missed appointments and urgent situations.
• Maintain efficient registration flow and readiness for clinical staff.

Skills

Excellent interpersonal communication

Strong organizational skills

Attention to detail

Ability to work independently

Confidentiality and professionalism

Tools

EMR systems

Electronic scheduling systems

Practice management software

Multi-line phone systems

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.

Key Responsibilities: Patient Communication & Customer Service

• Greet and assist patients and visitors professionally via phone, email, and in person
• Handle high-volume inbound calls, schedule appointments, and respond to general inquiries
• Provide patients with clear information regarding practice policies, appointment requirements, and next steps
• Handle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations Support patients in distress and respond appropriately to urgent situations
• Conduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situations

Scheduling & Registration

• Schedule appointments using established provider templates to ensure efficient patient flow
• Create, update, and verify patient records within scheduling and electronic medical record (EMR) systems
• Gather and enter detailed patient information accurately across multiple systems
• Communicate appointment add-ons, delays, cancellations, and no-shows to leadership
• Maintain efficient registration flow and readiness for clinical staff

Administrative & Systems Support

• Utilize practice management and EHR systems to manage patient information securely
• Safeguard patient information and always maintain confidentiality
• Manage phone and fax communications and relay messages appropriately
• Maintain electronic and manual filing systems
• Prepare monthly marketing flyers, stamp and mail trifold materials
• Generate reports in support of departmental goals and operational needs
• Maintain supply inventories and communicate needs to the team lead

Qualifications

• Minimum of 1 year of experience in a medical receptionist, call center, or customer service role
• Prior medical call center experience preferred
• Experience with electronic scheduling systems and EMR preferred
• Proficiency with multi-line phone systems and computer-based applications
• Strong organizational skills with exceptional attention to detail
• Excellent interpersonal and communication skills
• Ability to work independently while following established workflows
• Ability to handle confidential information with discretion and professionalism
• Perform additional administrative duties as assigned

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off
• 401(k) Retirement Plan
• Great Work Environment