Call Center Representative

Insight Global; Anaheim (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to join a large healthcare provider in Anaheim, CA. You will work onsite in a busy call center handling inbound calls and assisting members with enrollment questions and appointment bookings.

The role emphasizes strong communication, reliability, and the ability to thrive in a fast-paced environment. Bilingual candidates are welcome and will be valued in this diverse setting.

Qualifications

• 1-2 years of experience in a call center with inbound calls (50+ calls/day).
• Excellent communication and reliability are essential.
• Typing speed of at least 36 WPM and ability to work in a fast-paced environment.

Responsibilities

• Handle inbound calls from members in a healthcare call center.
• Address enrollment inquiries and assist with appointment bookings.
• Resolve customer complaints and provide clear information.
• Maintain accurate caller records and follow standard procedures.

Skills

Call center experience

Excellent communication

Typing 36 WPM

Adaptable

Bilingual

Education

High School diploma or GED

Job description

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.

REQUIRED SKILLS AND EXPERIENCE

• 1-2 years of experience working in a call center with inbound calls (50+ calls a day)
• High School diploma or GED
• Good communication and personality
• Ability to type at least 36 WPM
• Adaptable and eager to learn, willing to work in a fast paced call-center
• Excellent communication and reliable
• Bilingual in Spanish, Vietnamese, and/or Chinese