Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

IQVIA; Scottsdale (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is looking for a Call Center contact to support patients, pharmacies, and medical professionals remotely. This role involves assisting with various inquiries, ensuring excellent customer service, and contributing to operational improvements. A supportive culture and comprehensive training are offered to new hires.

Benefits

100% remote work flexibility

Comprehensive training and support

Supportive and inclusive corporate culture

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience.
• HIPAA certification required.

Responsibilities

• Serve as the primary contact for patients and pharmacies.
• Handle customer requests via multiple channels.
• Document resolutions and recommend operational improvements.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee after the contract period
- 100% remote work flexibility
- Supportive and inclusive corporate culture that values diversity
- Chance to make a positive impact on patient access to therapies
- Comprehensive training and support provided by the employer

What to Expect (Job Responsibilities):
- Serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Handle customer requests via telephone, email, fax, and other available means of contact
- Assess user issues and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and make recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus

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