Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

IQVIA is offering an exciting opportunity for a remote Call Center Representative in Miami. This role focuses on patient support within healthcare, requiring specific qualifications like Pharmacy Technician experience and strong customer service skills. Enjoy flexible shifts and the potential for contract-to-full-time transition with a company fostering a diverse and inclusive culture.

Benefits

Remote Work

Flexible Shifts

Qualifications

• Experience as a Pharmacy Technician is required.
• Minimum of 3 years in a call center environment.
• HIPAA certification is mandatory.

Responsibilities

• Serve as the primary call center contact for patients and pharmacies.
• Provide support via telephone, email, or other means.
• Document resolutions and escalate unresolved issues.

Skills

Customer Service

Problem Resolution

Communication

HIPAA Compliance

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract-to-full-time conversion with the employer
- Work remotely from home with flexible shifts available
- Diverse corporate culture fostering teamwork and inclusiveness
- Chance to contribute to patient support programs and improve healthcare outcomes

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document resolution information and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#Healthcare #RemoteWork #CallCenter #PatientSupport #EqualOpportunityEmployer

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.