Call Center Agent

Medacare Transportation Inc.; Cincinnati (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Russian language incentive

Job summary

Meda Care Transportation Inc. is hiring a Customer Service Representative to handle front-line communication and office duties in Cincinnati. The role requires courteous, professional phone etiquette and accurate computer usage to coordinate transportation services.

Ideal candidates will be high school graduates who communicate clearly in English, work well with diverse groups, and understand basic computer technology. An EEO employer bonus applies for bilingual speakers.

Qualifications

• High school graduate or equivalent.
• Ability to work effectively and professionally with a diverse group of people.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

Responsibilities

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

Skills

Communication

Computer literacy

Professional conduct

Education

High school diploma or equivalent

Job description

8:00 AM to 5:00 PM

Function: The Customer Service Representative performs office duties of answering all incoming service telephone calls.

Responsibilities

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

Qualifications

• High school graduate or equivalent.
• Must have the ability to work effectively and professionally with a diverse group of persons.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

Meda Care Transportation Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legal.

Russian language skills are a plus!

Bilingual Russian speakers receive an additional $1/hour incentive.

10490 Taconic Terrace
Cincinnati, OH 45215
[phone] Office