Call Center Receptionist

Sturdy Health; Mansfield (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Sturdy Health is seeking a Call Center Receptionist to provide excellent customer service at their facility. The role involves greeting visitors, performing clerical tasks, and ensuring confidentiality in accordance with HIPAA. Ideal candidates should have at least one year of customer service experience and possess strong communication and organizational skills.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to communicate effectively with all age levels.
• Detail oriented with strong organizational skills.

Responsibilities

• Greet and direct visitors and patients.
• Perform clerical and receptionist duties.
• Handle incoming calls and maintain confidentiality.

Skills

Customer service

Communication

Problem-solving

Organizational

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Under the direction of the department manager/supervisor greets and directs visitors and patients to appropriate destinations. Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Required Skills/Qualifications/Training/Experience

• Minimum of 1 year of customer service/receptionist experience
• Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital/department’s initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information. Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment
  
  

Preferred Skills/Qualifications/Training/Experience

• Basic technology skills, including use of Microsoft office programs.
• Experience with Workday a plus
  
  

Educational Requirements

• High school diploma or equivalent
  
  

License/Certification

• N/A
  
  

Age Specific Criteria: Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation. Must be able and available to float to other practice locations as needed with reimbursement for mileage.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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